Answer: E. incomplete satisfaction
Explanation: from the question above, Geek Squad was developed to help customers ensure their technology would be set up correctly at home and customers that purchase products from best buy and are satisfied with what they have bought but on getting home to install the product encounter some issues.
Greek Squared is then called upon to solve the problem of incomplete satisfaction as their services is needed to completed best buy's customer satisfaction.
According to the cost of poor quality, this cost belongs to Internal failure cost which is associated with product failures.
What is Internal failure costs?
Internal failure costs are quality expenses related to product defects found before a product leaves the facility. The firm's internal inspection procedures help identify these shortcomings. Failure analysis activities, product rework expenses, product scrapped, and throughput lost are a few examples of internal failure costs. Internal failure costs result from defects found prior to delivery. These cover all expenses incurred as a result of failing to satisfy both internal and external consumers.
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Answer:
independent retailer, corporate chain, and contractual systems
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