There are different aspect of customer service. Properly addressing the customer's needs the first time they call, eliminating the need for a second call, is called first call resolution.
<h3>Customer relationship management (CRM)</h3>
- In customer relationship management (CRM), we can say that first call resolution is simply the right step taken in addressing the customer's need especially when they call in the first time.
Conclusively, This helps to remove the need for the customer to be follow up on with second call and thus strengths customer relationship with the brand.
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Answer:
D) all other factors being constant, it is likely the CPI would rise during the year in question.
Explanation:
The CPI measures the price of a basket of goods and that basket includes both housing expenses and gasoline, but housing expenses are "heavier" than gasoline (their relative weight on the CPI is much higher) because they represent a much larger portion of a household's income. It is common for a family to pay $1,000 (or much more) per month on rent or a mortgage, while how many people actually spend over $1,000 per month on gas?
After Jeremy has made his sales
presentation and answered the prospect's objections, he says, "When would
you like to take delivery of the copier?" This is called a trial closing. <span>A Trial Close is not a normal 'closing technique' but a test to
determine whether the person is ready to close. It is use after a presentation or after a strong selling
point had made or when to answer objections.</span>
Answer:
The correct answer is letter "B": maximize the current value per share of the existing stock.
Explanation:
Financial management collects several strategies to add value to the company in the long-term. This could be achieved by generating revenue sustainably and increasing the value per share of the firm's stock which boosts the value of the overall entity in the market.
<em>One of the most important goals financial management has is to maximize the stakeholders' wealth.</em>
Answer:
b. He is actively engaged in your interview.
Explanation:
In most cultures, smiling implies friendliness. In the United States, nodding and maintaining consistent eye contact show interest and engagement in a conversation and respect for the speaker. By combining these three nonverbal behaviors, the interviewer is expressing active, positive interest in your interview.
