Answer:
b. Try not to argue with her or be defensive.
c. When talking with her, use clarifying statements to show her you understand the problem.
d. Don't dismiss what she says the problem might be.
Explanation:
In facing or relating with a difficult client as a customer relation officer, one of the basic things to do is to avoid arguing with her or to be defensive. You simply avoid anything that will lead to argument, politely and calmly make your point and pass it across.
The next thing needed to be done is to ensure you clarify her properly, leave no room for doubt from her concerning your knowledge on the product.
Finally, dont overlook her complaint on what the problem is, show empathy, listen through and offer your best solution.
I think it is D. take 15 credits each term
Answer:
The North side
Explanation:
Why, because they had more advanced tech.
The given statement is True.
Consumers look towards aspirational and opinion leader reference groups to secure references regarding what they should consume and how they should behave.
Explanation:
When people want to belong to a group, or either model their behaviors even if they don't belong to that group, then such groups are called aspirational groups.
When some individual has high level of influence over the purchasing behavior of others, the person is called the opinion leader.
So aspirational reference groups and opinion leaders have no doubt a pretty much influence on the behaviors and consumption patterns of the people, because people want to directly or indirectly want to to get their selves associated with them.
Learn more about Opinion Leaders at:
brainly.com/question/11488346
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Serbia is lacking in the development of natural resources because of low grades of mining and non-favorable political scenarios.
<u>Explanation:</u>
<u>Development of Natural Resources in Serbia</u>
One of the important habitats of natural resources, Serbia is situated in the Southeastern Europe in the mid of Hungary and Macedonia. Being a land of vivacious minerals, Serbia also shows different weather conditions from continental to Mediterranean.
Although Serbia is wealthy with the natural resources of coal, iron ore, oil, gas, gold, silver, copper, zinc, antimony, magnesium, limestone, and marble, yet it failed to develop as an important sources of such resources because it's fluctuating economical states and small mining sectors that can hardly supply the demand.
But, the good news is that Serbia is rapidly recovering from its economical drop due to the Civil War and hopefully it may groom as the heart of natural resources in Europe in the coming years.
