Answer:
A. They avoided asking their customer service reps in call centres to follow a detailed script.
Explanation:
Formalisation refers to the manner in which the company follows extra depth of procedures and takes extra unnecessary care of the customers, or even in the internal procedures of organisation also.
For the customers perspective, we have:
As asking their customers for service reps again and again will make the entire process formalised, and leaving it on the discretion of customers that when they want to avail the service makes it less formal and comfortable for customers.
Thus, avoiding the detailed script with some unnecessary details every time and following up again and again the function becomes less formal and comfortable.
Final Answer:
Option A
Paulie's opportunity cost of producing one cup of ice cream is 8.5 t-shirts.
<h3>What is the opportunity cost?</h3>
The potential benefits that a person, investor, or business forgo while choosing between two possibilities are known as opportunity costs. Opportunity costs can be easily disregarded since they are by nature invisible. Understanding the potential opportunities missed when a business or individual chooses one investment over another is necessary for making wiser decisions.
To accurately calculate opportunity costs, it is necessary to balance the benefits and drawbacks of each option.
Opportunity costs have a value that can assist individuals and organizations in making more profitable choices.
Here, the opportunity cost for Paulie for ice cream will be calculated by dividing 17 by 2 Thi will be:
= 17 / 2
= 8.5 t-shirts
Therefore Paulie's opportunity cost of producing one cup of ice cream is 8.5 t-shirts
Learn more about opportunity cost on:
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Assuming that you refer to the welfare and subsidy of the South Africa, i think it would be best if the government allocate more welfare to increase the quality of the education. In the long term, it will create more qualified workers from south Africa and it will positively benefit south African condition as a whole.
hope this helps
i think it is social media and digital marketing