Southwest Airlines has consistently had one of the best on-time performance records in the airline industry. A critical factor i
n Southwest's success has been its use of second tier airports such as Midway in Chicago, Hobby in Houston, City in Detroit, and Ontario in Los Angeles. These lower traffic airports allow Southwest to have a faster turnaround for its airplanes so they spend a greater percentage of their time in the air. Seventy percent of Southwest's flights have a turnaround time of 15 minutes. Southwest Airline's on-time performance reflects the ________ dimension of service quality.
Southwest Airlines have proven that they can be trusted even though they don't use the best appliances or devices but yet they perform and meet up with clients target, this can be seen as reliability
The correct answer is Sigmund Freud. His studies on psycho-neuroses around the 20th century is considered to be the basis of psychology and psychiatry.
