Hello,
Here is your answer:
The proper answer is option A "true". It is extremely important to find the source of the information because the source could not be verified (which means its giving false information).
Your answer is A.
If you need anymore help feel free to ask me!
Hope this helps!
Ethics is the branch of philosophy that explores the nature
of moral virtue and evaluates human actions. Philosophical ethics differs from
legal, religious, cultural and personal approaches to ethics by seeking to
conduct the study of morality through a rational, secular outlook that is
grounded in notions of human happiness or well-being. A major advantage of a
philosophical approach to ethics is that it avoids the authoritarian basis of
law and religion as well as the subjectivity, arbitrariness and irrationality
that may characterize cultural or totally personal moral views. (Although some
thinkers differentiate between "ethics," "morals,"
"ethical" and "moral,")
Answer: Follow up with a letter that documents the call and promotes goodwill.
Explanation: The given case, belongs to the public relations concept under which the company tries to interact better with their customers, so that the customers enjoy a healthy experience and the image of the company remains positive.
The proper way to address a complaint call is to follow up by giving a letter stating the explanation apologies, excuses shall not be mentioned and assurance should be provided that such action would not be taken in future.
