Shalene works for a hotel and needs to write a bad-news message to a group that has asked to use the hotel's conference space at
a drastically reduced rate that wouldn't cover the expense of setting up the room and cleaning it after. In setting up her negative news, Shalene's goal is to
Make the group to see the refusal as a reasonable business decision.
Explanation:
When a negative news in a bad news message is being set up ,your goal is to help the reader see the news as a reasonable business decision. This could be done by explaining briefly about the new policies or changes and its corresponding expectant result.
This would help bring about a better understanding between the parties involved.
