Question

Professor Frei suggests there are five distinct forms of customer-introduced variability including __________ in which some customers are capable of performing many service tasks themselves, while others require substantial hand-holding.

Answer 1

Answer:

request variability

Explanation:

Professor Frei suggests there are five distinct forms of customer-introduced variability including request variability in which some customers are capable of performing many service tasks themselves, while others require substantial hand-holding.

Variability includes requests made by customers, the arrival of customers, etc.