Question

Which of the following correctly summarizes an employer’s right to monitor telephone conversations?A.An employer has right to monitor telephone conversations, but only on equipment that is not provided by a communications service provider.B.An employer has right to monitor telephone conversations, but only on equipment that is not provided by a communications service provider.C.Telephone conversation monitoring in the ordinary course of business is only allowed witha court order.D.An employer has right to monitor telephone conversations in the ordinary course of business without a court order

Answer 1

Answer:

The correct answer is letter "D": An employer has right to monitor telephone conversations in the ordinary course of business without a court order.

Explanation:

Most companies handle their customer service operations through phone calls in contact centers. There, a typically large number of people work assisting the company's clients with their needs in regards to the company's product. To ensure those employees are providing clients with the right help, employers tend to monitor the calls for quality assurance purposes. Since this monitor or in some cases recording takes place under business conditions, there is no need for a court order.