Answer:
The parcel with weight less than 20.14 pounds are 99% of all parcels under the surcharge weight.
Step-by-step explanation:
We are given the following information in the question:
Mean, μ = 12 pounds
Standard Deviation, σ = 3.5 pounds
We are given that the distribution of weights is a bell shaped distribution that is a normal distribution.
Formula:

We have to find the value of x such that the probability is 0.99
Calculation the value from standard normal z table, we have,
Thus, parcel with weight less than 20.14 pounds are 99% of all parcels under the surcharge weight.