Question

Nicholas, a longtime hotel manager for Wyndham, was meeting with Sophie, a regional manager, and telling her about his recent decision not to fire a front desk employee about whom several guests had complained. Nicholas discussed the four stages of the decision process. He said, "I first identified the problem, and then I gathered alternative solutions. I evaluated each choice and selected a solution. I then implemented my decision to not fire the employee but instead to provide him with additional training. Finally, I followed up with an evaluation of the solution I’d chosen." Nicholas is using the ______ process.
(a) Rational decision-making
(b) Consultative decision-making
(c) Forced decision-making
(d) Dictatorial decision-making

Answer 1

Answer: rational decision making

Explanation: In simple words, rational decision making refer to the framework under which an individual or entity makes rational calculation before choosing one decision among different alternatives. Usually the decision made directly affects their personal objectives.

In the given case, Nicholas did not fire the employee directly and took rational steps to make sure that no unfair decision making happens.

Hence from the above we can conclude that the correct option is A.