Question

You’ve just received a complaint from your best customer that her set of 50 new sensors is overheating and she wants her money back or a significant reduction in the cost. You showed her email to your boss who remarked, "Well, that’s not covered under the service-agreement and she’s beyond 90 days for returns. We can’t be responsible for customers who abuse the products without regard for proper use as stated clearly in the manual."
How would you best characterize this situation?

a)This is an ethical dilemma because it’s quite possible the customer will sue the company over this issue.

b)This is an ethical dilemma because both the customer and the company have legitimate concerns.

c)This is not an ethical dilemma because both proper use and return policies are clearly stated.

d)This is not an ethical dilemma because the customer has free will and was under no obligation to buy from this particular company.

Answer 1

Answer:

The correct answer is letter "B": This is an ethical dilemma because both the customer and the company have legitimate concerns.

Explanation:

An ethical dilemma is situation that entails an apparent mental conflict between moral legitimate concerns, in which one would transgress another. These concerns can be refuted in different ways, for instance by showing that the alleged ethical dilemma is only apparent and does not actually exist, or that the solution to the ethical dilemma involves choosing the greater good and the lesser evil.