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valentina_108 [34]
3 years ago
15

You’ve just received a complaint from your best customer that her set of 50 new sensors is overheating and she wants her money b

ack or a significant reduction in the cost. You showed her email to your boss who remarked, "Well, that’s not covered under the service-agreement and she’s beyond 90 days for returns. We can’t be responsible for customers who abuse the products without regard for proper use as stated clearly in the manual."
How would you best characterize this situation?

a)This is an ethical dilemma because it’s quite possible the customer will sue the company over this issue.

b)This is an ethical dilemma because both the customer and the company have legitimate concerns.

c)This is not an ethical dilemma because both proper use and return policies are clearly stated.

d)This is not an ethical dilemma because the customer has free will and was under no obligation to buy from this particular company.
Business
1 answer:
olga2289 [7]3 years ago
5 0

Answer:

The correct answer is letter "B": This is an ethical dilemma because both the customer and the company have legitimate concerns.

Explanation:

An ethical dilemma is situation that entails an apparent mental conflict between moral legitimate concerns, in which one would transgress another. These concerns can be refuted in different ways, for instance by showing that the alleged ethical dilemma is only apparent and does not actually exist, or that the solution to the ethical dilemma involves choosing the greater good and the lesser evil.

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Which of the following factors played an important role in speeding up globalization
tensa zangetsu [6.8K]
The reduction and removal of trade barriers.
8 0
3 years ago
Read 2 more answers
What strategies should a direct response message use? Check all that apply.
sdas [7]

Answer:

The correct answer is letter "A", "B", "C", and "D".

Explanation:

Direct response messaging aims to provide customers with a clear response to a claim or concern they have. First, the letter is replied with the same subject of the previous correspondence to demonstrate the case is being followed. Then, all <em>relevant information is provided at the beginning </em>of the letter. The <em>questions or doubts of the customer must be answered in the order asked</em>. If necessary, <em>graphics can be used to help customers understand easier</em>. Finally, <em>the letter must have a forward-looking statement in the closing</em> showing willingness to provide further help if needed.

6 0
3 years ago
Bradford Services Inc. (BSI) is considering a project that has a cost of $10 million and an expected life of 3 years. There is a
balandron [24]

Answer:

Expected Net Cash Flow = $3.8 million

Net Present Value (NPV) = $1.0492 million

Explanation:

Given Cash outflow = $10 million

Provided cash inflows as follows:

Particulars           Good condition         Moderate condition        Bad Condition

Probability                  30%                               40%                                  30%

Cash flow                $9 million                     $4 million                       $1 million

Average expected cash flow each year = ($9 million X 30 %) + ($4 million X 40%) + ($1 million X 30%) = $2.7 million + $1.6 million + $0.3 million = $4.6 million

Three year expected cash flow = ($4.6 million each year X 3) - $10 million = $13.8 million - $10 million = $3.8 million

While calculating NPV we will use Present Value Annuity Factor (PVAF) @12% for 3 years = \frac{1}{(1 + 0.12){^1}} + \frac{1}{(1 + 0.12){^2}} + \frac{1}{(1 + 0.12){^3}} = 2.402

NPV = PV of inflows - PV of Outflows = $4.6 million X 2.402 - $10 million = $11.0492 million - $10 million = $1.0492 million

Expected Net Cash Flow = $3.8 million

Net Present Value (NPV) = $1.0492 million

3 0
3 years ago
Assume that you hold a well-diversified portfolio that has an expected return of 11.0% and a beta of 1.20. The total value of yo
diamong [38]

Answer:

hope this helps

Assume that you hold a well-diversified portfolio that has an expected return of 11.0% and a beta of 1.20. You are in the process of buying 1,000 shares of Alpha Corp at $10 a share and adding it to your portfolio. Alpha has an expected return of 21.5% and a beta of 1.70. The total value of your current portfolio is $90,000. What will the expected return and beta on the portfolio be after the purchase of the Alpha stock? Do not round your intermediate calculations.

Old portfolio return

11.0%

Old portfolio beta

1.20

New stock return

21.5%

New stock beta

1.70

% of portfolio in new stock = $ in New / ($ in old + $ in new) = $10,000/$100,000=

10%

New expected portfolio return = rp = 0.1 × 21.5% + 0.9 × 11% =

12.05%​

New expected portfolio beta = bp = 0.1 × 1.70 + 0.9 × 1.20 =

1.25​

Explanation:

7 0
2 years ago
23. The three steps of project management are _____.
Mrrafil [7]

Answer:

The correct answer is letter "B": creating the work plan, staffing the project, and controlling and directing the project.

Explanation:

Project Management is a discipline that comprehends the organization, planning, motivation, and control of a company's resources to reach objectives established to achieve success in one or many projects within the limits of the corporation.

The main three steps in every project management include project initiation -<em>plan creation</em>, staffing the project -<em>recruiting and selecting project members</em>, and controlling and directing the project -<em>monitoring the project progress</em>.

4 0
2 years ago
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