humor is beneficial to a team because you can use it to lighten up the mood
Fred will either have to pay more than he proposed or Barney would be able to open his business in the same city
Answer: Internal environment
Explanation: The internal environment is made of the components inside the company comprising of existing workers, administration, atmosphere, tools, job procedures and mostly corporate culture which has the capacity of affecting the workers' attitudes and conclusions of the company. In this case, Molly Madison is considered a part of the internal environment of the internal workings as she received the award for employee of the month.
Answer:
(D). surrogate interaction and direct interaction.
Explanation:
Process Chain Network (PCN) analysis involves designing an organization's processes in such a way that it brings about better interaction with customers.
The PCN analysis highlights three process areas which are; <u>surrogate interaction, direct interaction</u> and independent processing areas.
<em>Service operations only exist within the areas of </em><em>surrogate interaction and direct interaction</em><em>, because they require more interaction with customers and are more personal in nature.</em>
