Question

Carla continued to search for information on cars even after she purchased one. She would go over her decision in her head, and pay attention to ads that featured the car she bought. She was also noticing how many other people drove her model of car, which made her feel more confident that she made a wise decision. Carla is attempting to reduce _____. A) consumption guilt B) postpurchase dissonance C) postpurchase shame D) postpurchase fear E) consumption anxiety

Answer 1

Answer:

B) Postpurchase dissonance

Explanation:

postpurchase dissonane = "when the customer's state of the mind and perception is quite uneasy after purchasing the product or service offering of the brand."