Its B i think hope this helps !
Answer: a) Emotional appeal
Explanation: Calls on feeling of human is referred as the emotion of the humans ,thus it is said to be an emotional appeal. Other appeals in the options are for the call on technical,logical or unexpected error reason and does not relate to the human audience needs or sympathies .But emotional appeal deals with these need on being called. So, option (a) is the correct option .
Answer: Yes.
Explanation: Most good businesses have to deal with conflict, whether it be law suits, unhappy customers, even occasional bad reviews could be considered conflict. although better businesses usually have less conflict than bad businesses
The guy above is right!!!