Your question is missing the options. I've found the complete question online. It is as follows:
Jeremy sells encyclopedias for a company,visiting each house in a particular neighborhood and convincing the residents to buy the books.
The people at the first few homes asked some questions, and even though he was not able to provide satisfactory answers, Jeremy understood the questions were being asked. To provide satisfactory answers to the next person, what step must Jeremy take?
a. Prepare
b. Rephrase the question
c. Use organizational signposts
d. Stay on message
Answer:
The best answer is letter A. prepare.
Explanation:
This is a simple problem of preparation. Jeremy was perfectly able to understand the questions, but he did not have a satisfactory answer to give. That means he is most likely lacking the necessary knowledge to provide a good answer. Before he begins visiting houses again, Jeremy must prepare. He must ask someone from his company or, in case he has received any, read the material given to him by his employers to find the information the residents need. Also, it would be advisable for him to come up with a list of possible questions and their answers, so that he won't be often taken by surprise when residents come up with different questions.
