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victus00 [196]
4 years ago
11

How would one demonstrate empathy in a problem resolution with a customer if they are prohibited from helping the customer?

Business
1 answer:
Rzqust [24]4 years ago
4 0

Answer and Explanation:

In simple words, empathy refers to the capability to understand and share the feelings for another person. It contains a long way fro building trust and develops a positive relationship.

Now just take an example suppose a person help the client so he would represent the empathy by speaking in soft spoken language so that the confidence and the trust in the company products could be seen. Also it does not permit the person to fulfill the customer demand as per the company policies.

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A resource-based strategy:
vazorg [7]

Answer:

b. uses a company's valuable and rare resources and competitive capabilities to deliver value to customers that rivals have difficulty matching.

Explanation:

Resources refers to competitive and valuable assets, organizational processes, capabilities, information, attributes, and knowledge that are acquired, owned and controlled by an organization. These resources are classified into two (2) main categories;

1. Tangible resources: these are physical assets such as equipments, financial assets, plants, raw materials, inventory etc that are owned and controlled by an organization.

2. Intangible resources: these are assets that are abstract in nature such as knowledge, customer loyalty, skills, experience, stakeholders, patent, culture, buyer recognition etc.

Hence, a resource-based strategy uses a company's valuable and rare resources and competitive capabilities to deliver value to customers that rivals have difficulty matching. This ultimately implies that, resource-based strategy avails a company the ability or opportunity to use their tangible and intangible assets to provide finished goods and services to meet the needs or wants of customers, as well as creating a competitive advantage over rivals in the same industry.

5 0
3 years ago
A home buyer can afford to spend no more than $1500/month on mortgage payments. Suppose that the interest rate is 6%, that inter
krok68 [10]

Answer:

20 years mortgage:

maximum loan  $ 209, 371.16

interest paid     $  150,628.84

30 years mortage

maximum loan  $ 250,187.4216

interest paid     $  289,812.58

Explanation:

20 years mortgage:

C \times \frac{1-(1+r)^{-time} }{rate} = PV\\

C 1,500.00

time 240 (20 years x 12 months)

rate 0.005 ( 6% annual / 12 months per year)

1500 \times \frac{1-(1+0.005)^{-240} }{0.005} = PV\\

PV $209,371.1575

Quota x number of cuotas - principal = total interest

1,500 x 240 - 209,371.16 = 150628.84

30 years mortgage

C \times \frac{1-(1+r)^{-time} }{rate} = PV\\

C 1,500.00

time 360

rate 0.005

1500 \times \frac{1-(1+0.005)^{-360} }{0.005} = PV\\

PV $250,187.4216

Quota x number of cuotas - principal = total interest

1,500 x 360 - 250,187.42 = 289,812.58

8 0
3 years ago
Which type of account will typically have the highest interest rates
anyanavicka [17]
The correct answer is <span>Certificate of Deposit 

</span>
4 0
3 years ago
Inflows or other enhancements of assets or settlements of an entity's liabilities from delivering or producing goods, rendering
VladimirAG [237]

Answer:

REVENUES

Explanation:

Revenue, often referred to as sales, is the income received from normal business operations and includes discounts and deductions for returned merchandise. It is the top line or gross income on a company's income statement from which all charges, costs, and expenses are subtracted to arrive at net income.

4 0
3 years ago
Digital photography replacing film photography would be an example of a(n) _____. Group of answer choices radical innovation reg
Ratling [72]

Answer:

disruptive innovation.

Explanation:

A disruptive innovation can be defined as an innovation that typically creates a new market for a product by displacing or removing an existing product from the market.

Digital photography replacing film photography would be an example of a disruptive innovation.

4 0
3 years ago
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