A company wants to publish Knowledge articles to its Customer Community. The articles should be organized for easy navigation by

Question

2 years ago

6

A company wants to publish Knowledge articles to its Customer Community. The articles should be organized for easy navigation by

Community members. What should a consultant recommend?
A. Define Article Types with Public Sharing Settings
B. Define Topics for each Knowledge article
C. Define Data Categories with Custom Visibility
D. Define a Custom Field to identify the Subject

Computers and Technology

1 answer:

olchik [2.2K] · Answer 1 · 2022-06-19T20:47:44+03:00

Answer:

Define Topics for each Knowledge article

Explanation:

Knowledge article has been written about the services or products that a company offers. It is the information related to some particular product or service. The information contain the knowledge about products, ingredients, how to use the product etc.

To provide this information to the community members, a consultant recommend that, define topic for each knowledge article. So that, a particular person can find this information by searching through topic name.