Question

Bayside Health Systems is in a community that is changing. It had been an industrial city, but many of the industries have closed. The local college is growing and is now the number one employer. Other major business include healthcare, a local amusement park, and a large outlet retail mall. The population is also changing with a greater number of young people because of the college and work available at the amusement park and mall.
The only currently existing hospital competing against you has the trauma center for the area and is opening an OB service. There is no children’s hospital or orthopedic services in the area. Both existing hospital treat some pediatric and orthopedic patient but most are sent to other hospitals located several hours away.

Bayside Health Systems will be opening a new high-tech hospital next year (this will be a second hospital in the system).

Bayside Health Systems recently added physician offices, home health, and occupational health to their network. However, they have not networked and implemented existing systems to these organizations.

Administration developed the following business objectives.

Improve quality of care provided to patient
Use hospital resources effectively and efficiently
Increase market share of healthcare services provided.
Bayside Health Systems have the following systems implemented

Lab information system implemented 5 years ago
Radiology information system implemented last year
Nursing information system implemented 3 years ago
Hospital information system implemented 10 years ago
Decision support system – ready for implementation but not implemented
Financial information system was implemented 2 years ago
Electronic Health Record
The following systems are not developed/implemented

Knowledge based system
Order entry/results reporting
Intensive care unit
Data Repository
Based on the information above, create a strategic plan. Address at minimum the following four questions:

How well are systems in place to meet the objectives?
Determine possible projects to ensure that the objective are met?
How can you use technology to prepare for the changes in the community?
How will HIM be affected by your proposed projects?
NOTE: Do not just answer the questions, create a plan which includes the responses to the questions.- do more then the bare minimum, orginal work and references

Answer 1

• Answer and Explanation:

The bayside health system has been in operation for over 60 years. Its mission is to be committed to identifying and serving the health care needs of the community and its vision is to improve the quality of life through meeting the health care needs of the community they are committed to. Over the years it has managed to be committed to providing quality health care to its customers.it has been able to implement the following systems to help in its operation:

• Lab information system

• Radiology information system

• Nursing information system

• Hospital information system

• Financial information system

• Electronic health record

Each of these systems plays a role towards the achieving of Bayside health system’s objectives which are:

• to improve the quality of care they provide to their customers

• to utilize the resources of the hospital effectively and efficiently

• to increase their market share

The electronic health record for instance saves the system time when searching for data on their patients. The lab information systems on the other hand improves the quality of services that the system offers to its customers by helping in processing, storage and managing of data from all the stages involved in medical processes and tests. The implemented systems work together to ensure that the System meets its objectives.

In order to meet all its objectives, Bayside Health Systems can implement the following projects:

·         Create a community health advisory board. This can act as channel for continued support in the community. The board main role would be to gather feedback or complains from the community and then present them to the System so it can act on them.

·         Develop an intensive care unit to accommodate the patients with severe injuries or life threatening illnesses and need close monitoring and support from machines to gain normal body functioning. This will make it the only health care with an intensive care unit hence increase its market share.

·         Opening a hospital specifically for children. Most of the children in the area are send to far away hospitals once they get sick therefore, by opening this it will have increased its market share.

·         Starting to offer orthopedic services. These are services connected with treatment of the bones, joints and muscles.

Bayside Health Systems can change its payment methods to cope with the changing community due to the growth of a college. The youth prefer a fast payment method and the use of technology therefore the hospital can use a digitized payment method for its customers to use. Technology can also be used to come up with applications that can help in work with specific features designed to suit the productivity of the Systems. Bayside health systems can also use technology to introduce online booking of appointments or consultations to cope with the changes in the community which is now occupied with more youth due to the college.

The Health Information Management will now be tasked with storing of health information of all the patients of the health care including the children and the intensive care unit patients and orthopedic patients once the health care implements the suggested projects.