Answer:
Social
Explanation:
I would say social beause it looks like she is forming a relationship with her mother. Let me know it this works :)
Detriments: If there is a malfunction with the electronic device, the patient records could all be lost forever. Some receptionists may not know how to use the electronic device and they have to learn
benefits: Could be easy for younger people or for people who are knowledgeable about computers
That impossible so don't worry about that