Question

The nurse needs to discuss a problem with the nursing assistant. The nursing assistant has left several rooms cluttered with trash and not cleaned appropriately. Which comment by the nurse would be the best way to approach the problem?
A. I checked on the four rooms you were assigned and they are really a messB. Have you had a problem completing your work assignment today?C. All four of the patients rooms assigned to you today are messy with a lot of trash in themD. Family members have been really upset today. Why have you not cleaned up the rooms assigned to you?

Answer 1

Answer:

B. Have you had a problem completing your work assignment today?

Explanation:

    The position of supervisor (nurse) can bring some more delicate situations to the day. Getting the assistant's attention is one of them and should be done with caution. A harmonious and direct conversation will have good results in the company and softens internal conflicts.  So the best way to do that is asking her if she had some problems of doing her work.

   It is also important to hear the employee version. She should probably have a justification and judgment of the situation should come from your observation. If the employee already had a history of apology, don't give so much credit. However, if the assistent is a person who always stays in line, there is no need to be too hard.