Question

A financial services firm routinely processes a large volume of account change requests. a lean six sigma team wants to understand the resources required to maintain a maximum target cycle time of 16 hours. when demand fluctuates, personnel can be reassigned temporarily to increase the rate of processing. if the normal processing rate is 2 per minute, what should the maximum items in process (queue) before reassigning resources?

Answer 1

The answer is "1920".

This is how we calculate this;

time = 16 hours

normal processing rate = 2 per minute

so,

Things-in-Process (Queue) = 16 hours x (2 Items/Minute x 60 Minutes)

= 1920