Answer: Navigation acts
Explanation: Navigation act was a group of laws, first implemented by the British parliament in 1651. This act was implemented by the Britishers with the objective of regulating activities of shipping, trade and commerce with their colonial countries.
These acts were re-enacted in 1660. These were implemented by the England for increasing their profits in international market.
Good customer service means having thorough knowledge and having a positive attitude.
As part of the process, the HR department's first step should be to identify that the sales representatives need technical training. It was said in the statement above that most of the new workers have a poor performance although they have a vast experience in sales. Most probably, it would be because they are unfamiliar with the products of the said company and they would lack the technical knowledge needed to do their job well. As an HR staff, you should be able to see that these employees would need some kind of training and education about the products of the company.
In this scenario, the communication between Brandon and his subordinates is at an interpersonal level. Interpersonal communication includes giving individual feedback and communication of future organizational goals or ethical guidelines to employees at company meetings
The interpersonal role is particularly critical for middle managers.
