%error=100(estimated-actual)/actual
%error=100(96-(96-16))/(96-16)
%error=100(16/80)
%error=1600/80
%error=20%
She overestimated how many bracelets she would sell by 20%
Please try to be more specific. What I think you meant was "what is the area under the standard normal curve to the left of 2.6 standard deviations above the mean?" If that's it, the area can be found from a table of z-scores (look for z=2.6) or by using a calculator:
normalcdf(-100,2.6) = 0.995.
I believe the answer is H because (-2,3) would be a point on a graph not a number line.