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miss Akunina [59]
3 years ago
9

When customer service problems occur and the culture is not customer-focused, the important question for the organization is "Ho

w do we fix our system?
Business
2 answers:
tigry1 [53]3 years ago
7 0

Answer:

We fix it by committing to the customer and setting up an environment to support it.

Burka [1]3 years ago
6 0

Answer: The organization should establish a good customer service department

Explanation:

Customer service : This is a service an organization give to their customers in order to encourage them to continue to patronize the organization products and services. These services ranges from After sales services, home delivery, pleasant atmosphere, personal attention. For an organization to survive in today's competitive business world, then such an organization have to have a good customer service. The marketing concept states that the satisfaction of a customer is the reason for a business existence. Which means that all organizations activities should be focused on customers need and wants. The satisfaction of the customers should be the central mission of the firm.

The organization can give customers a detailed information about the product or service and also attends to customers complaint promptly so as to protect the image of the organization. In the sense that, if customers continued to say bad things about the organization poor customers service to others its capable of affecting the image of the organization which will also tell on their sales level. The organization can also ensure that customers are given the right to voice out their dissatisfaction about the organization and also engage with the customers to get their feedback about the organizations service and what they could do to improve on their service to customers.

If the organization culture is not focused on the customers, then such an organization has to have a rethink and let their focused been on the customers because their survival in the competitive business world of today's depends largely on their customers and their continued patronage. The organization can fix their system by cultivating the culture of having their customers the centre point of the organization in order to ensure the continued survival and the success of the business. They can effectively do this by establishing a good customer service department in the organization who will promptly attend to customers complaint and quickly address them.

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Depreciation expense is added back to net income when preparing the cash flow from operating activities section because deprecia
luda_lava [24]

Answer:

Depreciation expense is added back to net income when preparing the cash flow from operating activities section because depreciation represents a non cash reduction to net income. Depreciation is a non cash reduction because it notes down the the reduction in the value of an asset due to use as an expense and because the company isn't making any cash transactions due to depreciation of assets therefore it is a non cash expense and this is why it is added back to net income when preparing cash flow from operating activities.

Explanation:

4 0
3 years ago
Which rule would apply if an agent knows an applicant is going to cash in an old policy and use the funds to purchase new insura
ELEN [110]

Replacement rule would apply if an agent knows an applicant is going to cash in an old policy and use the funds to purchase new insurance.

Insurance refers to a type of risk management in which the insurer provides the insured with protection from risks of all kinds - financial, health, accidental, etc.

The insured is also called the policyholder, and he makes a payment called premium to be insured. If the specified event for which the insurance cover is provided takes place, the insurer is bound to compensate the insured financially.

A replacement rule delineates the process in which the premium payments on existing policy is discontinued or forfeited, and a new policy is purchased.

To learn more about the replacement rule: brainly.com/question/27922977

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5 0
2 years ago
What was the opening price of Dow Jones Industrial Average on Nov 29, 2018 in the format of XXXXX.XX?
bezimeni [28]
21029.47 is the answer darlin
5 0
3 years ago
Telemarketers are often viewed by consumers in a negative manner as well, even though they are trying to provide service. Why do
evablogger [386]
Telemarketing is highly effective even though most people will respond rudely or just hang up. But in the hundreds of calls a call rep. makes a day there will always be a few that get hooked on the spiel. I don't think anything can be done to improve the image other than not call during evening hours when it is most disruptive. 
3 0
3 years ago
The Nantell Corporation just purchased an expensive piece of equipment. Assume that the firm planned to depreciate the equipment
gtnhenbr [62]

Answer:

D

Explanation:

Nantell's operating income (EBIT) will increase., because now the company will record lower depreciation expense in the income statement due to increase in the life from 5 to 7 taken for the depreciation purposes. So decline in depreciation will result in higher EBIT.

a. is wrong as lower depreciation means higher net income.

b. is wrong as tax liability will not get impacted as tax will follows old method of depreciation.

c. is incorrect as depreciation is non cash expense thus does not impact cash position and tax has already be on the earlier method.

e. is incorrect as increase in EBIT will result in higher taxable income.

hence option D is the only correct option

4 0
3 years ago
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