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miss Akunina [59]
3 years ago
9

When customer service problems occur and the culture is not customer-focused, the important question for the organization is "Ho

w do we fix our system?
Business
2 answers:
tigry1 [53]3 years ago
7 0

Answer:

We fix it by committing to the customer and setting up an environment to support it.

Burka [1]3 years ago
6 0

Answer: The organization should establish a good customer service department

Explanation:

Customer service : This is a service an organization give to their customers in order to encourage them to continue to patronize the organization products and services. These services ranges from After sales services, home delivery, pleasant atmosphere, personal attention. For an organization to survive in today's competitive business world, then such an organization have to have a good customer service. The marketing concept states that the satisfaction of a customer is the reason for a business existence. Which means that all organizations activities should be focused on customers need and wants. The satisfaction of the customers should be the central mission of the firm.

The organization can give customers a detailed information about the product or service and also attends to customers complaint promptly so as to protect the image of the organization. In the sense that, if customers continued to say bad things about the organization poor customers service to others its capable of affecting the image of the organization which will also tell on their sales level. The organization can also ensure that customers are given the right to voice out their dissatisfaction about the organization and also engage with the customers to get their feedback about the organizations service and what they could do to improve on their service to customers.

If the organization culture is not focused on the customers, then such an organization has to have a rethink and let their focused been on the customers because their survival in the competitive business world of today's depends largely on their customers and their continued patronage. The organization can fix their system by cultivating the culture of having their customers the centre point of the organization in order to ensure the continued survival and the success of the business. They can effectively do this by establishing a good customer service department in the organization who will promptly attend to customers complaint and quickly address them.

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During 2020, Flint Corporation reported net sales of $5,490,000 and net income of $1,320,000. Its balance sheet reported average
koban [17]

Answer:

The asset turnover is 3.66 times

Explanation:

Asset Turnover is the efficiency rate of the assets of the business to generate revenue for the business. It shows how efficiently the assets of the business are used to generate revenue for the business.

Formula for Asset turnover is as follow

Asset Turnover = Net sales / Average total assets

Asset Turnover = $5,490,000 / $1,500,000

Asset Turnover = 3.66 times

It means that the sale for the period is generated to 3.66 times of average total asset of the business.

5 0
2 years ago
As of December 31, 2016, Nala Incorporated reported accounts receivable for $275,000 less allowance for doubtful accounts of $27
Rudik [331]

Answer:

a. 1. Debit Accounts receivable $180,000

Credit Sales $180,000

2. Debit cash $125,000

Credit Accounts receivable $125,000

3. Debit Sales return $20,000

Credit $20,000

4. Debit Provision for bad debts expense $35,000

Credit Accounts receivable $35,000

5. Debit Accounts receivable $ $2,500

Credit Provision for bad debts expense $2,500

Debit Cash $2,500

Credit Accounts receivable $2,500

B. Debit Bad debts expense $27,500

Credit provision for bad debt expense $27,500

Explanation:

1. Sale on account will increase the accounts receivable. So we have to debit accounts receivable and credit to sales in the amount of $180,000

2. Collections will decrease the accounts receivable due payments made by the customer. So we have to debit cash and credit accounts receivable by $125,000

3. Sales return is a contra asset account that will decrease the accounts receivable and also the net sales. So we will debit sales return and credit accounts receivable in the amount of $20,000

4. Write offs will decrease the provision for bad debts account as well as the accounts receivable accounts by $35,000

5. Recovery of bad debts previously written off has no effect in accounts receivable but will increase the provision for bad debts due to reversal of entry previously made. First, we will reverse the original written off entry. Debit Accounts receivable and credit provision for bad debts expense in the amount of $2,500. Then we will record the collection by debiting cash and crediting accounts receivable in the amount of $2,500

B. Let’s determine the balance of accounts receivable first,

Beg. $275,000 + 180,000 sale on account - 125,000 collection - 20,000 sales return - 35,000 write-off = $275,000

Therefore, $275,000 x 10% = $27,500

Entry:

Debit Bad debts expense $27,500

Credit provision for bad debts expense $27,500

3 0
3 years ago
Suppose you buy a home and borrow $176,000 using a 30 year mortgage with an annual interest rate of 3.20% (compounded monthly).
kipiarov [429]

Answer:

Explanation:

Rate of interest =  3.2 / 12 = .266667

No of terms = 12 x 30 = 360

amount = 176000

PMT = $ 761.14

Now the instalment is increased by 10% so

the instalment becomes = 761.14 + 76.11

= #837.25

No of years required from table

= 25.74 years.

5 0
3 years ago
Other things equal, the monopsonistic employer will pay a
zloy xaker [14]

Answer: The correct answer is "a. lower wage rate and hire fewer workers than will a purely competitive employer.".

Explanation: Monopsony is generated when there are many people looking for work and there are only a few employers, who can afford to offer a lower salary than they would have to offer if there was more competition for workers.

5 0
3 years ago
Sean is looking for a new job that will allow him the flexibility to work from home at least one day a week so he can care for h
liq [111]

<u>Answer</u>:

Boundaryless career pattern is similar as temporary workers.

<u>Explanation</u>:

“Boundaryless career” has been a new perspective in any organisation these days. This type of career pattern provides the employees flexibility in terms of working hours. They pay them high wages for their excellent skill set.  

A person works with several organisations at a single point of time and quickly develops his career. Knowledge of such people is quite high, and companies gain from their expertise. As given in the question, Sean is provided flexibility by allowing him to work from home so that he can take care of his parents. So, this is a boundaryless career pattern.

5 0
3 years ago
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