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miss Akunina [59]
2 years ago
9

When customer service problems occur and the culture is not customer-focused, the important question for the organization is "Ho

w do we fix our system?
Business
2 answers:
tigry1 [53]2 years ago
7 0

Answer:

We fix it by committing to the customer and setting up an environment to support it.

Burka [1]2 years ago
6 0

Answer: The organization should establish a good customer service department

Explanation:

Customer service : This is a service an organization give to their customers in order to encourage them to continue to patronize the organization products and services. These services ranges from After sales services, home delivery, pleasant atmosphere, personal attention. For an organization to survive in today's competitive business world, then such an organization have to have a good customer service. The marketing concept states that the satisfaction of a customer is the reason for a business existence. Which means that all organizations activities should be focused on customers need and wants. The satisfaction of the customers should be the central mission of the firm.

The organization can give customers a detailed information about the product or service and also attends to customers complaint promptly so as to protect the image of the organization. In the sense that, if customers continued to say bad things about the organization poor customers service to others its capable of affecting the image of the organization which will also tell on their sales level. The organization can also ensure that customers are given the right to voice out their dissatisfaction about the organization and also engage with the customers to get their feedback about the organizations service and what they could do to improve on their service to customers.

If the organization culture is not focused on the customers, then such an organization has to have a rethink and let their focused been on the customers because their survival in the competitive business world of today's depends largely on their customers and their continued patronage. The organization can fix their system by cultivating the culture of having their customers the centre point of the organization in order to ensure the continued survival and the success of the business. They can effectively do this by establishing a good customer service department in the organization who will promptly attend to customers complaint and quickly address them.

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Demonstrate how workplace discrimination undermines organizational effectiveness.
snow_lady [41]

Answer:

Workplace discrimination prevents the firm from using the full potential of those employees that are being discriminated against.

Explanation:

For example, if the firm discriminates against a specific group of people when hiring (for example, it can discriminate against older people), the firm could lose valuable potential employees that could have provided great skill and experience for the firm.

If the firm practices discrimination against employees, the operation in the company will not be as streamlined as it could be against discrimination because those who are being treated poorly will be less motivated and have lesser output.

6 0
3 years ago
A company purchased $2,600 of merchandise on July 5 with terms 3/10, n/30. On July 7, it returned $600 worth of merchandise. On
mamaluj [8]

Answer:

No options presented but the entry below should be right.

$2,600 worth of merchandise was purchased but $600 was returned so Net accounts receivable:

= 2,600 - 600

= $2,000

Company paid the full amount on July 12 which is within the 10 days required for a discount so they get a 3% discount:

= 2,000 * ( 1 - 3%)

= $‭1,940‬

Date               Account details                                     Debit               Credit

July 12           Accounts Payable                               $2,000

                      Cash                                                                               $1,940

                      Merchandise inventory                                                    $60

4 0
2 years ago
A manufacturer of washing machines has expanded its plant and has created excess capacity, just as the general economy has taken
Lostsunrise [7]

Answer:

. b. offer rebates and incentives for customers who purchase washing machines.

Explanation:

Increasing the productive structure of a firm must be carefully planned. There needs to be demand and take into account the expectations of the economy. When a company increases its structure over an inadequate period, the strategy can be fatal, as firms typically go to great lengths to make investments. In the case described, the company now has an idle capacity, ie does not use all its productive infrastructure. This is compounded by the moment of narrated economic crisis. In this situation, the company is most likely to promote price incentives through discounts to stimulate demand for washing machines. Thus, the employer gets a breath to maintain its activities until the economy recovers and she can use all the installed capacity.

8 0
2 years ago
The Fed uses monetary policy to offset the effects of a recession​ (high unemployment and falling prices when actual real GDP fa
elixir [45]

Answer:

A

Explanation:

in this question, we are to select from the options which is the correct answer.

Option A is the correct answer

The Fed can only soften the magnitude of recession, not eliminate them

This is because the fed introduced monetary policy and it’s only implemented to offset the effect so he would be able to relax the effect of recession and high expansion it only suggest mid way to offset the effect of low and high economic activities.

3 0
3 years ago
Read 2 more answers
You have been hired as an economic consultant to the mayor. he is considering putting a tax on several products. you are worried
Fittoniya [83]

Answer: b) Supply is inelastic and demand is inelastic.

Explanation: Dead-weight loss is the loss in total surplus when a tax is imposed on a good which restricts demand and supply from balancing. When both the demand and the supply curves are inelastic, the effect of a tax will be lead to a small change in the quantity being traded in the market. Thus, the equilibrium quantity at the taxed price will not fall much and the dead weight loss will therefore, be smaller.

4 0
3 years ago
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