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miss Akunina [59]
3 years ago
9

When customer service problems occur and the culture is not customer-focused, the important question for the organization is "Ho

w do we fix our system?
Business
2 answers:
tigry1 [53]3 years ago
7 0

Answer:

We fix it by committing to the customer and setting up an environment to support it.

Burka [1]3 years ago
6 0

Answer: The organization should establish a good customer service department

Explanation:

Customer service : This is a service an organization give to their customers in order to encourage them to continue to patronize the organization products and services. These services ranges from After sales services, home delivery, pleasant atmosphere, personal attention. For an organization to survive in today's competitive business world, then such an organization have to have a good customer service. The marketing concept states that the satisfaction of a customer is the reason for a business existence. Which means that all organizations activities should be focused on customers need and wants. The satisfaction of the customers should be the central mission of the firm.

The organization can give customers a detailed information about the product or service and also attends to customers complaint promptly so as to protect the image of the organization. In the sense that, if customers continued to say bad things about the organization poor customers service to others its capable of affecting the image of the organization which will also tell on their sales level. The organization can also ensure that customers are given the right to voice out their dissatisfaction about the organization and also engage with the customers to get their feedback about the organizations service and what they could do to improve on their service to customers.

If the organization culture is not focused on the customers, then such an organization has to have a rethink and let their focused been on the customers because their survival in the competitive business world of today's depends largely on their customers and their continued patronage. The organization can fix their system by cultivating the culture of having their customers the centre point of the organization in order to ensure the continued survival and the success of the business. They can effectively do this by establishing a good customer service department in the organization who will promptly attend to customers complaint and quickly address them.

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Sheffield Company purchases $50,300 of raw materials on account, and it incurs $63,900 of factory labor costs. Supporting record
Yakvenalex [24]

Answer:

Work-in-process - Assembly Department  $64,160 (debit)

Work-in-process - Finishing Department  $38,080 (debit)

Overhead $102,240  (credit)

Explanation:

Assembly Department Costs Assignments

J1 : Raw Materials

Work -in-process $27,100 (debit)

Raw Materials (credit)

J2 : Labor

Work -in-process $40,100 (debit)

Salaries and Wages Payable $40,100 (credit)

J3 : Overheads

Work-in-process  $64,160 (debit)

Overhead $64,160 (credit)

Finishing Department Costs Assignments

J1 : Raw Materials

Work -in-process $23,200 (debit)

Raw Materials $23,200 (credit)

J2 : Labor

Work -in-process $23,800 (debit)

Salaries and Wages Payable $23,800 (credit)

J3 : Overheads

Work-in-process  $38,080 (debit)

Overhead $38,080  (credit)

Summary of assignment of overhead

Work-in-process - Assembly Department  $64,160 (debit)

Work-in-process - Finishing Department  $38,080 (debit)

Overhead $102,240  (credit)

3 0
3 years ago
Calculate Payroll An employee earns $44 per hour and 1.5 times that rate for all hours in excess of 40 hours per week. Assume th
Marrrta [24]

Answer: $1750

Explanation:

Given Data

Earnings = $44/ hr

Overtime Earnings = 1.5 times Of $44

= $66

Hours worked during the week = 55 hrs

Social security tax rate = 6.0%

Medicare tax rate = 1.5%

Federal income tax = $633

Therefore:

Gross pay = Normal pay + overtime pay

Normal pay

= $44 * 40 hrs

= $1760

Overtime pay

= $66 * 15 hrs

= $990

Gross pay = $1760 + $990

= $1750

Social security tax

= 0.06 * $2750

= $165

Medicare tax

= 0.015 * $2750

= $41.25

Total tax

= $633 + $41.25 + $165

= $839.25

Net pay

= $2750 - $839.25

= $1910.75

6 0
3 years ago
Tiger Trade has the following cash transactions for the period.
Valentin [98]

Answer:

1. Ending balance of cash is $31400

Explanation:

<u>1.</u>

Balance of cash at the beginning of the period is $4,300

+Cash received from sale of products to customers $ 36,500  

+Cash received from the bank for long-term loan 41,500

-Cash paid to purchase factory equipment (46,500 )  

-Cash paid to merchandise suppliers (11,300 )  

+Cash received from the sale of an unused warehouse 12,300  

-Cash paid to workers (23,300 )  

-Cash paid for advertisement (3,300 )  

+Cash received for sale of services to customers 26,500  

-Cash paid for dividends to stockholders (5,300 )  

Balance of cash at the beginning of the period is $31,400

<u>2.</u>

Cash Flow Statement

Cash flow from Operating Activities

Cash received from sale of products to customers $ 36,500  

Cash received for sale of services to customers 26,500  

Cash paid to merchandise suppliers (11,300 )

Cash paid to workers (23,300 )

<u>Cash paid for advertisement (3,300 )</u>

Total Cash Inflow / outflow from Operating Activity                               25,100

Cash flow from Investing Activities

Cash paid to purchase factory equipment (46,500 )

Cash received from the sale of an unused warehouse 12,300

<u>Cash paid for dividends to stockholders (5,300 )</u>

Total Cash Inflow / outflow from Investing Activity                             (39,500 )

Cash flow from Financing Activities

<u>Cash received from the bank for long-term loan 41,500</u>

Total Cash Inflow / outflow from Financing Activity                                41,500

Net cash Inflow / Outflow                                                                         27,100

Balance of cash at the beginning of the period is                                   <u>4,300</u>

Balance of cash at the beginning of the period is                                 <u>31,400</u>

8 0
3 years ago
Which of the following is not a positive of having a large trade​ deficit? A. A large trade deficit can signal the positive expe
krok68 [10]
The answer for this one is B
3 0
3 years ago
Productivity is generally more difficult to improve in the service sector than in the manufacturing sector. True False
Dvinal [7]

Answer: True

Explanation:

Productivity is the process of measuring an organization's ability to produce a good or service. While organizations that produce goods can point to the total finished number of products as evidence. It is difficult to improve the service sector's productivity, because of the following;

1. Service industries are labor-intensive

2. Measuring and monitoring service quality are difficult

3. Most service establishments are of small size

4. Using machine technology and labor-saving devices is difficult

4 0
3 years ago
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