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miss Akunina [59]
3 years ago
9

When customer service problems occur and the culture is not customer-focused, the important question for the organization is "Ho

w do we fix our system?
Business
2 answers:
tigry1 [53]3 years ago
7 0

Answer:

We fix it by committing to the customer and setting up an environment to support it.

Burka [1]3 years ago
6 0

Answer: The organization should establish a good customer service department

Explanation:

Customer service : This is a service an organization give to their customers in order to encourage them to continue to patronize the organization products and services. These services ranges from After sales services, home delivery, pleasant atmosphere, personal attention. For an organization to survive in today's competitive business world, then such an organization have to have a good customer service. The marketing concept states that the satisfaction of a customer is the reason for a business existence. Which means that all organizations activities should be focused on customers need and wants. The satisfaction of the customers should be the central mission of the firm.

The organization can give customers a detailed information about the product or service and also attends to customers complaint promptly so as to protect the image of the organization. In the sense that, if customers continued to say bad things about the organization poor customers service to others its capable of affecting the image of the organization which will also tell on their sales level. The organization can also ensure that customers are given the right to voice out their dissatisfaction about the organization and also engage with the customers to get their feedback about the organizations service and what they could do to improve on their service to customers.

If the organization culture is not focused on the customers, then such an organization has to have a rethink and let their focused been on the customers because their survival in the competitive business world of today's depends largely on their customers and their continued patronage. The organization can fix their system by cultivating the culture of having their customers the centre point of the organization in order to ensure the continued survival and the success of the business. They can effectively do this by establishing a good customer service department in the organization who will promptly attend to customers complaint and quickly address them.

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Asonia Co. will pay a dividend of $5.20, $9.30, $12.15, and $13.90 per share for each of the next four years, respectively. The
igomit [66]

Answer:

$31.35 (Approx)

Explanation:

Require a return on company's stock = 9.6%

Dividend:

Year 1 = $5.20

Year 2 = $9.30

Year 3 = $12.15

Year 4 = $13.90

Therefore,

Stock price:

= Future dividends × Present value of discounting factor(rate%,time period)

=\frac{5.20}{1.096}+\frac{9.3}{(1.096)^{2} }+\frac{12.15}{(1.096)^{3} }+\frac{13.90}{(1.096)^{4} }

= $31.35 (Approx)

3 0
3 years ago
In a nutritious diet, the foods provide sufficient quantities of essential nutrients, fiber, and energy to maintain health and b
Sedbober [7]

Answer:

b. balance

Explanation:

According to my research on studies conducted by various nutritionists, I can say that based on the information provided within the question this principle of diet planning is called balance. This is the process of choosing different ingredients or foods that give you all the necessary essentials needed to maintain a balanced health and body weight.

I hope this answered your question. If you have any more questions feel free to ask away at Brainly.

7 0
3 years ago
Dove, Inc., had additions to retained earnings for the year just ended of $643,000. The firm paid out $40,000 in cash dividends,
Zinaida [17]

Answer:

Earnings for the year = Addition to retained earnings + Dividend paid = $643,000 + $40,000 = $683,000

a. Earnings per share = Earnings / No of shares = $683,000 / 750,000 = 0.91

Dividend per share = Dividend / No of shares = $40,000 / 750,000 = 0.05

Book value per share = Ending equity / No of shares = $7,380,000 / 750,000 = $9.84

b. Market price per share is 30.8. Market to book ratio = $30.80 / $9,84 = $3.13

c. Price earning ratio = $30.80/$0.91 = $33.82

Total sales = $10,680,000, Sales per share = 14.24

Price sales ratio = Market price / Sales = $30.80 / $14.24 = $2.16

3 0
3 years ago
The financial crisis of 2008 demonstrated the flaw in a bottom-up detailed approach to calculating risk. There are
Troyanec [42]

Answer:

B

Explanation:

8 0
3 years ago
J Corp. common stock is priced at $36.50 per share. The company just paid its $0.50 quarterly dividend. Interest rates are 6.0%.
viva [34]

Answer:

Explanation:

The time (T) = 6 months = 6/12 years  = 0.5 years

Interest rate (r) = 6% = 0.06

The stock is priced [S(0)] = $36.50

The price the stock sells at 6 months (V_c) = $3.20

European call (K) = $35

The price (P) is given by:

P=V_c+K.e^{-rT}-S(0)+Dividends\\But, Dividends = 0.5*e^{-0.25*0.06}+ 0.5*e^{-0.5*0.06}\\Therefore, P=V_c+K.e^{-rT}-S(0)+0.5*e^{-0.25*0.06}+ 0.5*e^{-0.5*0.06}\\Substituting:\\P=3.2+35*e^{-0.06*0.5}-36.5+0.5*e^{-0.25*0.06}+ 0.5*e^{-0.5*0.06}\\P=3.2+33.9656-36.5+0.4926+0.4852\\P=1.64

The price of a 6-month, $35.00 strike put option is $1.65

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3 years ago
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