Public service requires customer service skills because you are dealing with the public. Many who need services DO NOT know the processes. They get frustrated especially when they are told one thing then another person says something else. Basically the public is held hostage by public service. No one else provides it. Some skills include, active listening, empathy, honesty, "really trying to help."
Explanation:
public public policy can be best defined as a cause of action the government takes in response to an issue or a problem
This is false.......................
