Question

a help desk with 8 employees takes up to 200 calls per hour. If every employee works 8 hours per day, how many phone calls can each person take in his or her work day

Answer 1

8 employees can take 200 calls per hour, and every employee works 8 hours a day.

We can divide 200/8 to find out how many calls 1 employee can make per hour: 200/8 = 25

25 (calls 1 employee makes per hour) * 8 (hours they work in a day) = 200

Seems odd at first glance, but that's the answer. We can also look at it from another method:

8 employees take 200 calls per hour. How many calls per day can 8 employees make? 200 * 8 = 1600. Now we would divide that by the number of employees 1600/8 = 200.