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Allushta [10]
4 years ago
12

This month, Susan, the branch manager of Intrepid Car Rentals, has heard several complaints from customers that Intrepid employe

es do not return calls. Today a good customer told Susan that "my phone calls and e-mails are returned after maybe a week or so." Hearing enough, Susan mandated that "all customer phone calls and e-mails must be returned within 24 hours." This new directive by Alice is an example of a:____________.
A. policy.
B. norm.
C. value.
D. ethic.
E. office order.
Business
2 answers:
mojhsa [17]4 years ago
5 0

Answer:

A. policy

Explanation:

A deliberate plan or course of action chosen by an individual or a group of people intended to deal with a problem, influence and determine decisions, actions, and other matters is known as policy.

AURORKA [14]4 years ago
3 0

Answer:

A) Policy

Explanation:

Susan has made a policy by mandating her employees to return all customers calls and emails within 24 hours. The policy is used to reduce customer's complaint and improve customer satisfaction.

Policy can be defined as the process of making important organizational decisions just like Susan did. It a principle that guides decision making in order to achieve desired results. It is a statement of interest whichis implemented as a protocol.

Policies are made by managers in an organization and they are to be adhered to by employees. it could be political, managerial, financial, and administrative mechanisms arranged to achieve desired results.

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Michael works as a sales representative for an oilfield supply business in West Texas. He sells highly technical safety equipmen
Sphinxa [80]

Answer:

d. the complexity of the product.

Explanation:

Marketing can be defined as the process of developing promotional techniques and sales strategies by a firm, so as to enhance the availability of goods and services to meet the needs of the end users or consumers through advertising and market research. The pre-service strategies includes identifying the following target market, design, branding, market research. Thus, it comprises of all the activities such as, identifying, anticipating set of medium and processes for creating, promoting, delivering, and exchanging goods and services that has value for customers. It typically, involves understanding customer needs, building and maintaining healthy relationships with them in order to scale up your business.

Personal selling also known as face-to-face selling can be defined as a sales technique or strategy in which the salesperson meets with the potential buyer (customer) for the sole purpose of convincing him or her to buy a product.

For Michael, personal selling works better than other forms of promotion because of the complexity of the product i.e high technicalities associated with the product. The product Michael are highly technical and as such would require guidance or explanation on how to safely use them.

4 0
3 years ago
Dave is a handsome and famous celebrity. he has been dating gabriela, a beautiful and popular actress, for the past two months,
Leto [7]
According to the investment model there should be a degree of satisfaction in the relationship to have stability. But Dave doesn't have that commitment which means he is not satisfied with his relationship. This led him to be attracted with other women he worked with. He felt that these women showed interest to him and he thought of this can be the opportunity to find someone else. This is his alternative to find satisfaction that he is looking for.
4 0
3 years ago
Which of the following is true about organizational culture? The strength of an organization's culture refers to how widely and
Komok [63]

Answer:

The strength of an organization's culture refers to how widely and deeply employees hold the company's dominant values and assumptions

Explanation:

The culture of an organization shows the working culture of the organization. It consists of duties, responsibilities, beliefs,values, ethics, policy, procedures that are to be followed by the all employees in the organization. There should be a good working culture so that everyone gots motivated so that they perform their task better  

Therefore according to the situation the option is A as it refers to the culture of the organization that understands that how broadly needs to understand the employees so that we can improve the profit of the organization by taking care of beliefs and values.

7 0
3 years ago
You are looking to buy a car and you have been offered a loan with an APR of 5.7 %​, compounded monthly. a. What is the true mon
lukranit [14]

Answer:

Monthly Interest rate = 0.475%

EAR = 5.85%

Explanation:

a.

APR = 5.7%

Monthly Interest rate = APR / n

Monthly Interest rate = 5.7% / 12

Monthly Interest rate = 0.475%

b.

APR = 5.7%

m = 12

EAR = [ ( 1 + (APR / m))^m] - 1

EAR = [( 1 + (0.057 / 12))^12] - 1

EAR = [( 1 + 0.00475 )^12] - 1

EAR = [( 1.00475 )^12] - 1

EAR = 1.0585 - 1

EAR = 0.0585

EAR = 5.85%

True monthly rate of​ interest is 0.475%

EAR is 5.85%

5 0
3 years ago
In December 12, 20X8, Imp Co. entered into a forward exchange contract to hedge a firm commitment to purchase equipment being ma
kenny6666 [7]

Answer:

B) $3,000

Explanation:

Since this is defined as a derivative operation, its result must be reported either as a gain or loss as part of normal income. Imp entered a contract to buy 100,000 euros at $0.90. If the exchange rate remained at $0.90 in 90 days, no gain or loss should be recognized.

But the currency exchange increased to $0.93 per euro, so the contract now results in a $0.03 gain per euro (= $0.93 - $0.90), so a gain of $0.03 x 100,000 = $3,000 must be reported.

3 0
3 years ago
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