Question

Several employees at a fast-food restaurant call in sick at the last minute. The manager tries to fill in but doesn't know how to run the drive-through intercom or broiler. Applying the terms for problems that are frequent within bureaucracy, this is an example of __________.

Answer 1

Answer:  Trained incapacity

Explanation: In simple words, it refers to the idea that after gaining a certain kind of education, skill or experience etc. the level of thinking of an individual cannot go beyond a certain limit.

In the given case, the manager was the upper level employee and was not habitual to the work that was performed by the workers in the restaurant.

Therefore this position in the workplace limited his skills of performing only the managerial work.

Hence from the above we can conclude that the above case depicts trained incapacity.