The correct answer is establish a positive relationship.
People who call the suicide hotline are in a bad place and need someone to talk to them and help them get out of that horrible situation. So they need to feel safe talking to the counselor which means that the counselor needs to make the caller trust them enough to tell them their life story.
<span>This is an example of
"fear appeal".</span>
Fear appeals recommend to the purchaser that he or
she can maintain a strategic distance from some negative understanding and
effect through the buy and utilization of an item or service, an alteration in
conduct, or a diminishment in the utilization of an item or benefit, or the
reception of a thought - for this situation, the idea of the reality of
environmental change.
Spatial organizational pattern is being used here. Spatial organizational pattern is where the information is arranged according to how things fit together in a physical space. "This pattern works well when a writer wishes to create a mental picture of something which has various parts distinguished by physical location."
Spatial pattern organizes each different point with a direction and then connect each main point to a whole. It also helps in describing how a particular thing looks like. Here the main points importance is taken from its location, this pattern exists in both fiction and non-fiction narratives where the writers describes things in detail.
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The most common underlying reason is “Chronic Pain”.