Question

A user reports that he cleared a paper jam and now cannot print. The technician reseats the paper and then prints a test page from the printer. A test page sent from the workstation does not print. Which of the following actions should the technician take first?
a. Check the printer connection
b. Stop and start the printer
c. Reboot the computer
d. Clear the print queue

Answer 1

Answer:

d. Clear the print queue.

Explanation:

If a user reports that he cleared a paper jam and now cannot print. Also, the technician reseats the paper and then prints a test page from the printer. A test page sent from the workstation does not print. The first and most appropriate action the technician should take is to clear the print queue.

In computer technology, a printer is an electronic output device (peripheral) that is used for the printing of paper documents (texts and images).

The print queue is the directory or location where the printing sequence for a printer is stored or backed up. If it was ensured that the power cord of the printer is properly plugged in, the paper jam is cleared and the papers are properly seated, then the next action to take is clearing the printing queue. Once, the printing queue is cleared and becomes empty, the printer will begin to print.