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lawyer [7]
3 years ago
11

Bonnie has a problem with her bill from her trip to the emergency room. She calls the main number of the hospital. The hospital

operator listens politely and transfers ​Bonnie's call to the emergency room. The emergency room staff person remembers Bonnie and asks how she is​ doing, and eventually transfers her to the billing department. The billing department staff person tells Bonnie that she needs to call the insurance company. Which customer service element does the hospital need to​ improve?
Social Studies
1 answer:
viva [34]3 years ago
7 0

Answer:

Understanding the caller and Knowledge of the product or service

Explanation:

The 'knowledge of the product or service' element of customer service of what is done by whom and the understanding of what the customer or caller is looking for must be improved also. Here, Bonnie calls the hospital and the operator carefully listens to what she has to say. Bonnie has a problem with her bill rather than a medical issue and this aspect is important. The operator must have asked a question trying to understand the problem and then should have used his knowledge to direct her to the billing department directly as bills are handled by the billing department. The understanding of the problem and knowledge of the institution needs to be improved.

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Francesca is learning algebra. Her teacher provides her with classroom instruction and exercises to work at home, and also solve
quester [9]

Answer:

Scaffolding.

Explanation:

Scaffolding is a process used by teachers as a tool to assist their students. In this process, the teachers first assist their students when they learn, the teachers back out, and assist when they need help.

In the given case, Francesca's teacher is using the scaffolding technique. The teacher helps her student solve the algebra problems. She backed up when they begin to solve the problems.

Therefore, scaffolding is the correct answer.

3 0
3 years ago
Stan complains to his roommate that he never has enough time to finish all the homework he's assigned, and his roommate tells hi
Andreas93 [3]

Answer:

Stan's behavior demonstrates time inconsistency.

Explanation:

In Economics, time inconsistency is the change that occurs in a person's preferences over time. That change leads the person to reach a different evaluation when it comes to the costs and the benefits of a decision. In Stan's case, he seems to be prioritizing his time. He even complains that he never has enough time to finish all his homework. We can assume, from his complaint, that he wishes he had the time. Yet, at this very moment, he has chosen to watch three movies instead of doing his assignments. His current decision is inconsistent with what seems to be his preference. Clearly, he believes the benefits of watching the movies to be higher than the costs of not doing his homework. At this moment, therefore, there is an inconsistency between his preferences.

3 0
3 years ago
What do you tell the people who drink alcohol​
Zielflug [23.3K]

Answer:

Alcohol is the liquid which harms people health. Using of alcohol daily is not good. Alcohol has both merits and demerits. Merits, it is used for preparing medicine, cosmetic items etc. Using of alcohol daily may cause different disease, it may harm in economic condition, it causes family problem etc. Use alcohol in right place don't misuse it.

6 0
2 years ago
Please select the word from the list that best fits the definition
Lesechka [4]
Answer:
age of Pericles
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2 years ago
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Who is on your Dream Team?
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Answer:law

Explanation:

5 0
3 years ago
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