1answer.
Ask question
Login Signup
Ask question
All categories
  • English
  • Mathematics
  • Social Studies
  • Business
  • History
  • Health
  • Geography
  • Biology
  • Physics
  • Chemistry
  • Computers and Technology
  • Arts
  • World Languages
  • Spanish
  • French
  • German
  • Advanced Placement (AP)
  • SAT
  • Medicine
  • Law
  • Engineering
lawyer [7]
3 years ago
11

Bonnie has a problem with her bill from her trip to the emergency room. She calls the main number of the hospital. The hospital

operator listens politely and transfers ​Bonnie's call to the emergency room. The emergency room staff person remembers Bonnie and asks how she is​ doing, and eventually transfers her to the billing department. The billing department staff person tells Bonnie that she needs to call the insurance company. Which customer service element does the hospital need to​ improve?
Social Studies
1 answer:
viva [34]3 years ago
7 0

Answer:

Understanding the caller and Knowledge of the product or service

Explanation:

The 'knowledge of the product or service' element of customer service of what is done by whom and the understanding of what the customer or caller is looking for must be improved also. Here, Bonnie calls the hospital and the operator carefully listens to what she has to say. Bonnie has a problem with her bill rather than a medical issue and this aspect is important. The operator must have asked a question trying to understand the problem and then should have used his knowledge to direct her to the billing department directly as bills are handled by the billing department. The understanding of the problem and knowledge of the institution needs to be improved.

You might be interested in
Rebekah was hired soon after graduation and assigned to complete a management trainee program. She will move to various jobs eac
d1i1m1o1n [39]

Answer:

The answer is job rotation

Explanation:

Some employers use job rotation as a training method for their employees, so workers can be flexible and versatile in their performance.

Companies currently use job rotation, bearing in mind that one of the benefits of job rotation is that the employee can learn from each area of the company and this helps to feel greater belonging and responsibility.

For example, in the case of Rebekah, her employer uses job rotation at different companies as a way of training for her, in this way Rebekah will learn about the functions of each company and can consider herself a versatile person.

<em>I hope this information can help you.</em>

5 0
3 years ago
I really need help on this one paragraph is fine anything helps
Arada [10]

Answer:

i think themost influential impact was nationalism because the start was was the assassination of Archduke Franz Ferdinand of Austria-Hungary. they wanted todefend their nation which is why they declared war in the first place. nationalism is what drove each powerinto alliences and enimies

hope this helps, plz voteme the brainliest

Explanation:

5 0
3 years ago
Who are the followers of Kirant religion? what do they worship.​
ELEN [110]

Answer:

Kirati are the followers of Kirat religion.

They worship nature and their ancestors.

8 0
2 years ago
HELP!!!!! ASAP!!!!!!!!!!!!!! PLEASE I WILL LITERALLY GIVE YOU ALL MY POINTS
Schach [20]

Answer:

The Golden Temple

7 0
3 years ago
Read 2 more answers
Despite the fact that her son died 10 years ago, Helena has such an intense yearning to have him back alive that she is unable t
mariarad [96]

Answer: complicated

Explanation:

8 0
3 years ago
Other questions:
  • What does overactive adrenal glands mean?
    7·1 answer
  • Which of the following exemplifies a symptom of histrionic personality disorder? a. Phoebe feels uncomfortable when she is not t
    5·1 answer
  • "best price in town," and "bargain of the year'' are examples of ________, which is the legal exaggeration of praise, stopping j
    6·1 answer
  • The awarding of government jobs to political supporters us called
    11·1 answer
  • Which of the following statments describe the command economy of the Soviet Union
    14·1 answer
  • What is similar to plea bargaining in that it lessens an offender's punishment for her crime?
    9·2 answers
  • Read the item and then answer the question that follows.
    6·1 answer
  • Bhat or dal chose one
    8·1 answer
  • When does the new season of mountain monsters start in 2022?
    9·1 answer
  • Why would a drop in blood phph have an undesirable effect on the proximal histidine's function?
    14·1 answer
Add answer
Login
Not registered? Fast signup
Signup
Login Signup
Ask question!