1answer.
Ask question
Login Signup
Ask question
All categories
  • English
  • Mathematics
  • Social Studies
  • Business
  • History
  • Health
  • Geography
  • Biology
  • Physics
  • Chemistry
  • Computers and Technology
  • Arts
  • World Languages
  • Spanish
  • French
  • German
  • Advanced Placement (AP)
  • SAT
  • Medicine
  • Law
  • Engineering
lawyer [7]
3 years ago
11

Bonnie has a problem with her bill from her trip to the emergency room. She calls the main number of the hospital. The hospital

operator listens politely and transfers ​Bonnie's call to the emergency room. The emergency room staff person remembers Bonnie and asks how she is​ doing, and eventually transfers her to the billing department. The billing department staff person tells Bonnie that she needs to call the insurance company. Which customer service element does the hospital need to​ improve?
Social Studies
1 answer:
viva [34]3 years ago
7 0

Answer:

Understanding the caller and Knowledge of the product or service

Explanation:

The 'knowledge of the product or service' element of customer service of what is done by whom and the understanding of what the customer or caller is looking for must be improved also. Here, Bonnie calls the hospital and the operator carefully listens to what she has to say. Bonnie has a problem with her bill rather than a medical issue and this aspect is important. The operator must have asked a question trying to understand the problem and then should have used his knowledge to direct her to the billing department directly as bills are handled by the billing department. The understanding of the problem and knowledge of the institution needs to be improved.

You might be interested in
His school friend told him that no one would say happy birthday to him because of his desease
lara31 [8.8K]
Hello, i am not sure if this is a question, if it is can you please show the assignment and explain thoroughly the question! Thank you! 
8 0
3 years ago
What is electromagnetic media???give to examples
11Alexandr11 [23.1K]

Explanation:

transmitting of waves

examples like microwave , radio, occur in through air , water and sea water

please do this answer has a brainlist

8 0
3 years ago
Read 2 more answers
. Jenna is six years old. She is hesitant to go to school every morning because she does not like staying away from her father.
vladimir1956 [14]

Separation anxiety disorder

7 0
2 years ago
Which best describes the Impact of the independence agencies on the executive branch
schepotkina [342]

Independent agencies such as the CIA or FCC operate outside of the President's immediate sphere of influence, but still are under executive scrutiny, therefore the answer is that they "cause the executive branch to influence many aspects of life in the United States."

6 0
3 years ago
Read 2 more answers
Write an argumentative paragraph that explains which of these was more important to the development of ancient China: the
umka2103 [35]

Answer:

The silk road is more important.

Explanation:

The silk road was a trade route that connected East Asia, the middle east, European continent, and the African continent.

The trade routes was named "silk route" because it's popular among Chinese merchants in the past to distribute their silk product.

That's being said,  the route itself is more important than the production of silk. The majority of the wealth that generated by Chinese empire did not came from silk alone. Products such as tea, porcelain,  medicine, weapons, tomes, and herbs that sold by the Chinese merchants on this route brought larger amount of wealth for the empire.

8 0
3 years ago
Other questions:
  • Hurry plz.
    9·1 answer
  • Any controlled, non-medicinal substance is a ____.
    7·2 answers
  • In Canada, the __________ is the head of the majority party in Parliament. Speaker President Prime Minister President Pro Tempor
    10·1 answer
  • Which type of law focuses mostly on the rights of individuals in relation to both federal and state governments?
    7·2 answers
  • What would be the effect from an increase in the price of natural resources?
    12·2 answers
  • Patriotism can be viewed as one consequence of: select one:
    5·2 answers
  • Which instruments do Duke Ellington and Ray Nance play the solos on in Take the A Train?
    9·1 answer
  • Does anyone know the answer?? Please help
    11·1 answer
  • Imagine that you live in the Northernmost area of Canada and have 6 months of night and 6 months of day. How do you think you wo
    11·1 answer
  • Which three laws of the twelve table are still applicable in today’s society
    9·1 answer
Add answer
Login
Not registered? Fast signup
Signup
Login Signup
Ask question!