Answer:
Hi, you haven't provided the options to the questions, but I'll just explain in my own words and you can check with the options.
Answer: conflict resolution or conflict management
Explanation:
Conflict or disagreement is a normal part of any healthy relationship. Two people cannot be expected to agree on everything, all the time. The key is not to avoid conflict but to learn how to resolve it in a healthy way.
Conflict arises from differences (like; ideas, motivation, values, perceptions, or desires) both large and small.
Conflict resolution also known as conflict management is referred to as the methods and processes involved in facilitating the peaceful ending of conflict or disagreement and retribution.
Therefore, after assessing the situation, I'll use my skill in CONFLICT RESOLUTION OR MANAGEMENT to end the disagreement.