Question:
The problem-solving model phase where you determine a performance discrepancy that might be caused by an outdated system is the ________ phase.
A) Evaluation
B) Analysis
C) Solution design
D) Solution Standardization
Answer:
The correct answer is D - Solution Standardization
Explanation:
Without standards, there can be no improvement as the old saying goes.
In total, there are six phases of the problem - solving model. They include:
A) Evaluation
B) Analysis
C) Solution design
D) Develop the Solution
E) Implementation of Solution
F) Standardization of Solution
Solution Standardization
The purpose of Standardization is to ensure that the cause of the problem has been eliminated permanently. This entails:
- Identifying the systemic changes and training needs for full implementation
- Adopting the solution
- Plan ongoing monitoring of the solution
- Continue to look for incremental improvements to refine the solution
- Look for another improvement opportunity
Cheers!
