The answer to this will be c
<span>More than 90 percent of congressional bills don't make it through the committee. This essentially means they're dead. They never get to become laws because they don't make it far enough to be considered. Only the best bills survive to be voted on.</span>
The correct answer is D. They become able to think logically in abstract situations.
Explanation:
In children development, the concrete operational stage takes place from 7 to 11 years old, during this time children are able to develop logical thinking but only in relation to concrete situation, additionally, they achieve reversibility which refers to numbers and objects being able to return to a former state and conservation that is the idea something might remain in the same state despite other related ideas or objects changing.
This means the one that is not true about the state of concrete operations is that children become able to think logically in abstract situations as during this stage children have difficulties to thnk abstractly and this is only achieved in formal operation stage which occurs after this stage.
Answer:
Understanding the caller and Knowledge of the product or service
Explanation:
The 'knowledge of the product or service' element of customer service of what is done by whom and the understanding of what the customer or caller is looking for must be improved also. Here, Bonnie calls the hospital and the operator carefully listens to what she has to say. Bonnie has a problem with her bill rather than a medical issue and this aspect is important. The operator must have asked a question trying to understand the problem and then should have used his knowledge to direct her to the billing department directly as bills are handled by the billing department. The understanding of the problem and knowledge of the institution needs to be improved.
