Answer:
When a guest is complaining, emotions will be involved. The empathetic staff member will listen to the guest carefully, not simply offering sympathy
Answer: $12477.27
Explanation:
The formula to find the compound amount after t years (compounded semiannually) :-

Given : Principal amount : P = $ 8,000
Rate of interest : 
Time : 9 years
Now, 

The final amount in the account will be $12477.27
The answer to this question is the term perceptual map. A pepceptual mapping is a technique used by marketers to visually map the customer's and possible customer's perception to a product versus to its competitor into a diagram. Perceptual mapping is also known as market maps. In perceptual mapping it also an analysis where the customers shows about an opinions of the competitors strenghts over them.
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Answer:
cost of equity = 13%
Explanation:
With the info given, we will use cost of equity formula from Dividend Growth Model. THis is given by:

Where D_1 is the next year dividend or D_1 = D_0(1+g)
P_0 is current stock price
g is the growth rate
Since D_0 (dividend this year) is 4.20 and g = 6.4% or 0.064, we can calculate D_1:

Current share price is 68, so we can now calculate cost of equity:

Hence,
cost of equity = 13%