Solution :
The average number of the arrivals, λ = 6 per hour
Average service rate, 
= 8
Average number of the customers in the system is given by,
= 3
Average number of the customers that are waiting in the line behind the person who are being served is,
= 2.25
Proportion of the time the server is busy,
= 0.75
Intergroup conflict always results in positive benefits to individuals the group or the organization.
Explanation:
The social change, decision making, reconciliation, group unity and co operation are some of the positive effects of conflicts in an organization.
The advantages of conflicts are they create awareness for the existing problems. Then by discussing the conflicting views can provide better solutions and managing conflict is quicker and more efficient.
Intergroup conflict in an organization helps the people to come out with their own ideas with creative thinking.
An example for this conflicts are the problems between management and employee and between accounting and operations team, and between UI developers and backend team.
To resolve the problems in intergroup conflict people should openly discuss about the impact that the conflict has on productivity.
Answer:
ms Hoa
Explanation:
Ms Hoashould be chosen because she is an agile active person who has extensive relationships with customers and because the company is looking for a person to head the customer relations department she is better candidate than mr Lam
Answer: True
Explanation:
Proper planning without control is futile, this is because a blue print may have been put in place in the planning process but it becomes imperative for management to set up institutions or machineries to ensure that plans are executed as expected and there are remedial actions or plans in place in the event when unexpected events come up to distort achievement of the goal.
Proper control leads to achievement of organizational goals.
Answer: 
GDP contribution is $6.
Explanation: GDP refers to the market value of final goods and services produced withing the national territory of a country.
Using the value added method, we can calculate GDP by summing up the value added at each level of production.
Or
Using the expenditure approach, GDP is the market value of the final good sold to the customer.
GDP = Cost of bread to the engineer = $6
