He is a victim of plagiarism.
Plagiarism is when someone steals someone else's work, to help benefit themselves. Taking credit for the other person work.
Hope this helps!
Answer:
The term used to passed one computer to another is called a packet
True; synchronous means existing or occurring at the same time (I really don't know if that's a question but oh well)
Answer:
Explanation: For "BEST way to handle the situation," try Option 1, because it would possibly help them or make the Technical Support Representative do less work.
For "WORST way to handle the situation," Option 4 would be the best because you're basically just hanging up on the person.