Question

Immediately before the meeting the supervisor received a troubling phone call. Upon starting the meeting, she said to her employees, "you did a great job last week." her nonverbal facial expression, however, reflected the feelings she was experiencing about the phone call, and, consequently, contradicted her attempt to praise her employees with positive words. They interpreted her message based on what they saw, not on what they heard, and concluded she was unhappy with them. This unfortunate miscommunication was a result of​

Answer 1

I believe the answer is: noise

In communication process, noise could includes all the things that are interfering the proper communication process. Noise could include things such as screaming over each other during argument, not paying attention to the message giver, interrupting the messenger before finishing what he want to say, etc.