The purpose of a URL is to help users get to websites easier. A URL (Uniform resource locator) is that tab at the top of your web browser that you type into. Like if you want to go to google, you would type in Google.com. So the answer is true.
I'm guessing your television if it's a flat screen
Answer:
A help desk is considered to be focused on break-fix (like a incident management), where a service desk is there to assist with break-fix and with service requests (requests for new services) and requests for information (ex. “how do I do <u>X</u>?”).
Hope this helps!
