The balanced scorecard for the Gina, the production manager at uPhone, includes goals for on-time shipments, product quality, co
st savings, and energy efficiency. The product quality goals are weighted to determine 50 percent of Gina's incentive pay. What information does this scorecard reveal about the company’s objectives?
The company has several production objectives but especially cares about quality.
Explanation:
The balanced scorecard may be defined as a performance tool which is used by the managers to monitor the execution of the activities performed by the staff and to keep track on the consequences that may arise from these actions.
The balanced scorecard for the Gina includes achievements for the one time shipment, the quality of the product, the cost savings and the energy efficiency during the production of the product. But the product quality goals in the score card of Gina showed 50 percent of Gina's incentive pay.
Thus the company's main objective is to take care of the quality of the product, which can be revealed from the scorecard.
Hence the answer is --
The company has several production objectives but especially cares about quality.
