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Flura [38]
3 years ago
14

According to the _________ concept, a firm must (1) find out what customers want and provide it, (2) make sure everyone in the o

rganization has customer satisfaction as an objective, and (3) provide goods and services that will earn a profit.
Mathematics
1 answer:
slamgirl [31]3 years ago
6 0

Answer:

Marketing

Step-by-step explanation:

According to the Marketing Concept, firms must:

  • find out and analyze the needs of their current and potential customers,
  • based on those needs, make it a policy for everyone in the firm to make sure every customer experience is an absolutely positive one,
  • provide goods and services to meet the customers' needs and earn a profit, and
  • outdo the competition in customer service.
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