As a customer service representative, I have always strived to exceed customer expectations. After helping the customer with the problem, we will get back to you the next week. I will double-check if there is anything wrong with the product you purchased and if there is anything else I can help you with. My simple approach helped these customers make a good impression on the company and improved customer satisfaction.
When preparing responses to behavioral interview questions such as the following, you can organize your ideas according to the STAR format.
S: Situation - Brief background to the story.
T: Task - Please describe what was expected of you and the minimum required.
A: Action - tells you what you did and how you did it.
R: Results - Finally, show that your efforts have led to better results.
Five Mistakes to Avoid
Don't talk too much.
Avoid non-work experience.
Avoid vague answers.
Avoid suspicious situations (such as unethical behavior).
It doesn't sound like you were forced to do what you did.
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Answer:
<em>C) Organizational plurality
</em>
Explanation:
Organizational plurality is a working environment in which all representatives are encouraged to collaborate in a way that promotes the gains for the company, clients and themselves.
As with the advertising agency, the employees are given chances to follow their decisions and maximize their experience.
Answer:
A. reflects the enjoyment a consumer receives from consuming a particular set of goods and services
Explanation:
When modeling consumer behavior, utility reflects the enjoyment a consumer receives from consuming a particular set of goods and services
True, rationing is the selling of scarce goods or services in events such as war. Items are distributed in fairness to each citizen and they have to take a ration book to say what they have or haven't had and how much of it they have had.
<h2>The given statement is false.
</h2>
Explanation:
If the driver has set the phone to "do not disturb" then definitely the notification that he gets through various apps will be kept silent, calls will reach voice mail and we will be notified with missed calls and our screen will be blank when the call is received. But this do not disturb mode does not control the air-conditioning of the car or blocking the driver from changing the radio station.
It is found from a survey that the road accidents are more when the mobile usage of the driver is more. Many drivers though they know about the consequences, they still use mobile phones while driving.
