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LenKa [72]
3 years ago
12

A customer asks Roger a question about a product, and he isn't sure of the correct answer. He immediately phones his supervisor

to get the needed information. Which technique for building positive customer relations does this illustrate?
Business
1 answer:
Vikentia [17]3 years ago
5 0

Answer:

Roger used the technique of "responding to every concern by the customer" for building positive customer relations.

Explanation:

Building up strong customer relationships includes following techniques:

  1. Communication which means inquiring customer needs and wants, listening to them, providing them  information.
  2. Exceeding Customer Expectations
  3. Providing Value in the form of quality products and services
  4. Responding to every concern which means taking each and every question, doubts or concerns of a customer seriously and providing them with the required information.

In the given case, the moment Roger knew that he wasn't sure of the information asked for, he immediately rang up his superior to get the exact correct information so as not to disappoint the customer.

This technique relates to responding to every concern by a customer.

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Lycan, Inc., has 7.9 percent coupon bonds on the market that have 6 years left to maturity. The bonds make annual payments and h
eimsori [14]

Answer:

$912.68

Explanation:

Particulars                      Time  PVF at 9.9%   Amount   Present Value

Cash Flows (Interest) 1.00        0.9099       79.00             71.88

Cash Flows (Interest)    2.00        0.8280       79.00             65.41

Cash Flows (Interest)    3.00        0.7534        79.00             59.52

Cash Flows (Interest)    4.00        0.6855        79.00            54.15

Cash Flows (Interest)    5.00        0.6238        79.00            49.28

Cash Flows (Interest)    6.00        0.5676        79.00            44.84

Cash flows (Maturity)    6.00        0.5676      1,000.00         <u>567.60</u>

Intrinsic Value of Bond or Current Bond Price                  $<u>912.68</u>

Thus, the Current bond price is $912.68

5 0
3 years ago
Developing, pricing, promoting, and delivering services is challenging because the quality of a service is often A. inseparable.
ZanzabumX [31]

Answer:

B. inconsistent

Explanation:

Marketing mix refers to a blend of those key marketing facets which increase consumer purchases.

Marketing mix is often emphasized by it's 4 P's i.e Product, Price, Place and Promotion.

Product is a bundle of attributes and utilities, price refers to the consideration received or receivable, promotion refers to sales promotion and advertisement channels while place refers to delivery or location where the buyer gets the product.

In case of a service, which is intangible unlike a product, it's quality and delivery is dependent upon it's provider. And since no two individuals can render exactly the same kind of service, owing to varied individual capabilities, the quality of a service is usually inconsistent or say unequal.

8 0
3 years ago
Why would a small business conduct less marketing research than a larger, established firm?
labwork [276]
The reason is <span>Marketing research is expensive.
</span>The established firm usually has a large amount of capital at its disposal, so they could do market research in order to strengthen their position.
Small business on the other hand, usually struggle to even barely continuing their operation for the next month.
8 0
3 years ago
Read 2 more answers
Holly's is currently an all-equity firm that has 12,000 shares of stock outstanding at a market price of $36 a share. The firm h
vagabundo [1.1K]

Answer:

$31,104

Explanation:

EBIT / 12,000

= [EBIT - ($120,000 × .072)] / [12,000 - ($120,000 / $36)]

EBIT = $31,104

Therefore the minimum level of earnings before interest and taxes that the firm is expecting will be $31,104

8 0
3 years ago
A speaker who thinks uncritically looks for good reasons to accept or reject others' opinions.
liq [111]
That speaker tends to <span>closed-minded and impulsive.
The most important things for that speaker is most likely not finding the best outcome from the people around them that could be done if they just work together , but rather to become the center of attention by diminishing other people's value (putting them down)</span>
8 0
2 years ago
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