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LenKa [72]
3 years ago
12

A customer asks Roger a question about a product, and he isn't sure of the correct answer. He immediately phones his supervisor

to get the needed information. Which technique for building positive customer relations does this illustrate?
Business
1 answer:
Vikentia [17]3 years ago
5 0

Answer:

Roger used the technique of "responding to every concern by the customer" for building positive customer relations.

Explanation:

Building up strong customer relationships includes following techniques:

  1. Communication which means inquiring customer needs and wants, listening to them, providing them  information.
  2. Exceeding Customer Expectations
  3. Providing Value in the form of quality products and services
  4. Responding to every concern which means taking each and every question, doubts or concerns of a customer seriously and providing them with the required information.

In the given case, the moment Roger knew that he wasn't sure of the information asked for, he immediately rang up his superior to get the exact correct information so as not to disappoint the customer.

This technique relates to responding to every concern by a customer.

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Which best describes the results provided by market research?
Troyanec [42]
<span>Market research tells producers what consumers want and what they're willing to pay.

Marketers perform market research so they can accurately determine who their audience is, what people will buy, how much they will buy and how much they will pay for it. Without conducing this research they could be spending money trying to reach the wrong audience. They could also have their product set too high or too low and potentially lose money/customers. 
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8 0
3 years ago
What happens to the Purchasing Power of Money, Prices and the Nominal Rate of Interest in CASE 1: the case of an increasing supp
velikii [3]

Answer:

Case 1: The purchasing power of money will decrease, prices will increase and nominal interest rate will decrease.

Case 2: The purchasing power of money will increase, prices will decrease and nominal interest rate will increase.

Case 3: The purchasing power of money will increase, prices will decrease and nominal interest rate will increase.

Case 4: The purchasing power of money will decrease, prices will increase and nominal interest rate will decrease.

Explanation:

Case 1: The purchasing power of money will decrease, prices will increase and nominal interest rate will decrease.

Case 2: The purchasing power of money will increase, prices will decrease and nominal interest rate will increase.

Case 3: The purchasing power of money will increase, prices will decrease and nominal interest rate will increase.

Case 4: The purchasing power of money will decrease, prices will increase and nominal interest rate will decrease.

3 0
3 years ago
Leona bought two different brands of wine from vineyards in Australia. When asked for her opinion about the wines, she said that
Diano4ka-milaya [45]

Answer:

C. <u>Post purchase</u><u> </u><u>behavior</u>

Explanation:

Whenever a consumer buys a product, he/she undergoes various stages between the creation of need/want and the ultimate purchase decision.

5 stages have been stated under Consumer buying decision, namely,

  1. Need recognition : the foremost stage wherein a need or desire arises.
  2. Information search: Here, the consumer searches for information w.r.t how the need or want can be satisfied.
  3. Evaluation of alternatives: The stage wherein a consumer weighs pros and cons of all available alternatives which can satisfy the need.
  4. Purchase: The stage wherein a consumer finally purchases a product.
  5. Post purchase behavior : Here, the consumer evaluates his purchase and reviews his purchase decision.

In the given case, the customer already bought both the wines. Her opinion regarding superiority of quality and taste between the two, represents her post buying stage of purchase decision and her review of the viability of purchase decision.

8 0
3 years ago
A company is trying to decide whether to sell partially completed goods in their current state or incur additional costs to fini
Ghella [55]

Answer:

b-the costs incurred to process the units to this point

Explanation:

Since in the question it is given that the company want to decide whether to sell partially completed goods or should incurred extra cost in order to finished the goods and sells them as a completed unit

So there should be the decision regarding selling price for the units that are completed, the selling price for the units that are partially completed and the cost i.e to be incurred for finishing the units

8 0
3 years ago
According to the philosopher Immanuel Kant, the right of employees to know the nature of the job they are being hired to do and
ale4655 [162]

Answer: Free consent

Explanation:

According to the given question, in an organization the employees has the rights for knowing the job nature and this scenario reflect the basic right of free consent.

 As, the free consent is basically refers to the legal term which is used for describing about the agreement between the two parties including all the terms and the conditions according to the section 13.

In the free consent agreement both the parties must be agree on all the conditions. Therefore, Free consent is the correct answer.

 

5 0
3 years ago
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