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LenKa [72]
3 years ago
12

A customer asks Roger a question about a product, and he isn't sure of the correct answer. He immediately phones his supervisor

to get the needed information. Which technique for building positive customer relations does this illustrate?
Business
1 answer:
Vikentia [17]3 years ago
5 0

Answer:

Roger used the technique of "responding to every concern by the customer" for building positive customer relations.

Explanation:

Building up strong customer relationships includes following techniques:

  1. Communication which means inquiring customer needs and wants, listening to them, providing them  information.
  2. Exceeding Customer Expectations
  3. Providing Value in the form of quality products and services
  4. Responding to every concern which means taking each and every question, doubts or concerns of a customer seriously and providing them with the required information.

In the given case, the moment Roger knew that he wasn't sure of the information asked for, he immediately rang up his superior to get the exact correct information so as not to disappoint the customer.

This technique relates to responding to every concern by a customer.

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McCallister's just purchased $16,500 worth of inventory. The terms of the sale were 1/15, net 45. What is the implicit interest?
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<h3>How to calculate the interest?</h3>

It should be noted that the implicit interest is calculated as:

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The curve that shows the relationship between the sales price and quantity sold is called the: demand curve.

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