1answer.
Ask question
Login Signup
Ask question
All categories
  • English
  • Mathematics
  • Social Studies
  • Business
  • History
  • Health
  • Geography
  • Biology
  • Physics
  • Chemistry
  • Computers and Technology
  • Arts
  • World Languages
  • Spanish
  • French
  • German
  • Advanced Placement (AP)
  • SAT
  • Medicine
  • Law
  • Engineering
LenKa [72]
3 years ago
12

A customer asks Roger a question about a product, and he isn't sure of the correct answer. He immediately phones his supervisor

to get the needed information. Which technique for building positive customer relations does this illustrate?
Business
1 answer:
Vikentia [17]3 years ago
5 0

Answer:

Roger used the technique of "responding to every concern by the customer" for building positive customer relations.

Explanation:

Building up strong customer relationships includes following techniques:

  1. Communication which means inquiring customer needs and wants, listening to them, providing them  information.
  2. Exceeding Customer Expectations
  3. Providing Value in the form of quality products and services
  4. Responding to every concern which means taking each and every question, doubts or concerns of a customer seriously and providing them with the required information.

In the given case, the moment Roger knew that he wasn't sure of the information asked for, he immediately rang up his superior to get the exact correct information so as not to disappoint the customer.

This technique relates to responding to every concern by a customer.

You might be interested in
Delivering bad news within an organization might involve sharing bad news with your boss or another employee in person or in wri
Alinara [238K]

Answer:

b. prepare and rehearse

Explanation:

In order to be tactful and professional when personally delivering bad news within organizations, you should prepare and rehearse. Before delivering bad news you need to make sure you have gathered all the information from both sides of the story in order to deliver the news tactfully and professionally. Once you have all the information, rehearsing your delivery will allow you to perfect it and implement a more empathetic approach. Taking a partner is also a good choice, as well as waiting for the right moment.

7 0
3 years ago
F 1What is the yield to maturity on a 10-year, 9% annual coupon, $1,000 par value bond that sells for $887.00? That sells for $1
Llana [10]

Answer:

When the bond is sale at premium, it means the market rate is lower than coupon rate. So investor purchase the bond a higher price until the bond yield equal the market rate

If sold at discount, the market rate is higher than coupon rate. This means it's sold below face value to increase the bond yield to market rate.

YTM if market price is 887 =  10.7366190%

YTM if market price is 1,134.2= 7.1764596%

Explanation:

For the YTM we can calculate an estimated using the following formula:

YTM = \frac{C + \frac{F-P}{n }}{\frac{F+P}{2}}

Where:

C= coupon payment 1,000 x 9% = 90

F= face value of the bonds = 1000

P= market price = 887

n= years to maturity = 10

YTM =  10.7366190%

YTM = \frac{C + \frac{F-P}{n }}{\frac{F+P}{2}}

C= 90

F= 1000

P= 1134.2

n= 10

YTM = 7.1764596%

A more precise answer can be achieve using excle or a financial calculator.

7 0
3 years ago
While placing his order, a customer tells the waiter to avoid bell peppers of any kind or color in the food since he is allergic
boyakko [2]

<span>An allergic reaction should not be treated lightly because this can actually result in death of the victim. So in this casem this could actually lead to serious illness or death of the customer. Which adds a very huge liability for the restaurant or organization.</span>

4 0
3 years ago
Which financial activity helps a company based in another country?
AlekseyPX
The financial activity that helps a company based in another country is : A. Foreign direct investment

Foreign direct investment is a type of investment in the form of ownership of a business entity by an entity in another country. For example : Berkshire Hathaway ownership of a an entity in Indonesia
7 0
3 years ago
Read 2 more answers
The cable company must own a scarce resource. The cable company is experiencing diseconomies of scale. In order for a monopoly t
Vika [28.1K]

Answer:

It is more efficient on the cost side for one producer to exist in this market rather than a large number of producers.

Explanation:

3 0
3 years ago
Read 2 more answers
Other questions:
  • Consider a hypothetical closed economy in which households spend $0.60 of each additional dollar they earn and save the remainin
    15·1 answer
  • Select the examples that best represent Architecture and Construction customers. Check all that apply. a supermarket company tha
    7·2 answers
  • Which of the following are true?
    6·1 answer
  • A natural monopoly can occur when the average cost of making a good _____ a lot as output increases.
    11·2 answers
  • As it become easier to sell an asset in the secondary market relative to alternative assets, holding everything else unchanged,
    11·1 answer
  • What is the SBA intended to do ?
    12·1 answer
  • ​John's 8minusyearminusold Chevrolet Trail Blazer requires repairs estimated at $ 8 comma 000 to make it road worthy again. His​
    11·1 answer
  • An important effect of agglomeration economies on real estate is its impact upon market risk. Based on your understanding of thi
    9·1 answer
  • During the proofreading task of the completion stage of a business message, be sure to
    12·1 answer
  • Straight-Line: Amortization of bond discount LO P2 Skip to question [The following information applies to the questions displaye
    12·1 answer
Add answer
Login
Not registered? Fast signup
Signup
Login Signup
Ask question!