Question

Andy, a salesperson for Fashion Seal Uniforms, tells the owner of a retirement home about the importance of caregivers having clean and attractive uniforms that will withstand countless hot water washes. Andy displays several styles of uniforms that have been washed hundreds of times to show how well his company's uniforms are made. The owner of the retirement home tells Andy that she is planning to open one new center every six months for the next three years and will need a lot of uniforms. Then the owner agrees to buy six units but with no commitment to extend the relationship. Which of the following stages of the relationship development process does this scenario exemplify?
a. Negotiation
b. Commitment
c. Exploration
d. Expansion
e. Attraction

Answer 1

Answer:

c. Exploration  

Explanation:

             Relationship development is the process of establishing a good and long lasting term between two parties for mutual exchange of businesses or services. There are five stages of development in relationship building with a client.

             Exploration is the second stage in relationship development. This is an important stage to build trust and relationship, but the bond is weak in this phase and either party can break or terminate the relationship. This is considered as a test for both the parties. In this stage both the parties are engaged in exchanging to explore benefits and the partnership cost  but neither of the parties have committed at this stage.

Thus the correct option is -- c. Exploration