Answer:
<u>THEORY X</u> managers subscribe to the traditional view of direction and control of subordinates, who they see as indolent and lazy, whereas <u>THEORY Y</u> managers naturally take the opposite view of workers, seeing them as willing and eager to be productive.
Explanation:
Douglas McGregor developed the theory X and Y management models in the late 1950s.
Theory X managers have a fairly negative view of their employees (and probably humanity as a whole), and they consider them lazy, with very little personal ambition and motivation, and that they work only for their paycheck. They believe that strict supervision and a system of rewards and payments is the best management model.
On the other hand, theory Y managers have a much more positive view of their employees (and humanity as a whole), they consider them responsible, capable of making good decisions, are internally motivated to work better, and not just because they want to earn a paycheck. They emphasis on job satisfaction and less supervision.
Answer:
(I)
b. Use the reasons-before-refusal plan.
(II)
a. Keep the refusal respectful, sensitive, and upbeat.
b. Disclose all reasons for the refusal.
d. Provide alternatives that encourage the customer to continue business with you.
Explanation:
- In the first case, the best strategy to adopt is that of presenting the "reasons-before-refusal" plan. This means that before conveying a negative message to the client, you explain the reasons of why this message necessarily has to be like that. By reading the reasons first, the customer will be more likely to agree with your assessment of the situation.
- In the second example, these are all strategies that you can use to ensure that the letter you are writing is kind and appropriate. In this letter, it is important to be respectful, sensitive and upbeat in order for the customer to know that you are taking his claim seriously. Moreover, you should be able to disclose all the reasons for the refusal so that the person is well-informed of the situation. Finally, you should be able to provide alternatives to the customer, as this might allow him to continue having business with you.
Answer: it is called a salary
Explanation:
