Question

A client comes into the urgent care center to have sutures removed on an arm. The nurse finds significant crusting along the suture line. The client claims to have not had time to get the sutures removed a week prior, as directed. The nurse soaks the crust and attempts to remove the sutures. As the nurse attempts the suture removal, the client frequently pulls the arm away and tells the nurse, "You do not know what you are doing." In response, the nurse should answer:
A. "I am sorry this is hurting but you are hurting my feelings."
B. "You are the cause of the problem here. I do not have to tolerate this behavior, and you are free to leave."
C. "How would you know if I know what I am doing or not?"
D. "Sir, I understand this is uncomfortable, but I assure you I am experienced with this task and would like to continue."

Answer 1

D. Always be nice to the patient and assure them you are capable.