Answer:
directing
Explanation:
DIRECTING is said to be a process in which the managers instruct, guide and oversee the performance of the workers to achieve predetermined goals. Directing is said to be the heart of management process
The directing function is concerned with leadership, communication, motivation, and supervision so that the employees perform their activities in the most efficient manner possible, in order to achieve the desired goals.
Motivation is the act of motivating the employee through communication, incentives, allowances and bonuses. A highly motivated personnel will show excellent performance with less direction from superiors.
rreference: https://www.managementstudyhq.com/functions-of-management.html