You have to do A. Address problem with counterplan I just took the unit test I know for sure
Answer:
E. Centralized Authority.
Explanation:
As Typhanie, a customer service representative with WestComm Wireless Services, was asked by one of her customers if WestComm would be interested in joining the chamber of commerce to meet potential customers and increase its contacts in the local business community. Typhanie believes this is a very good idea and approached her manager, Deondre, about becoming a chamber member. Deondre said to Typhanie, "Because the cost of membership is over $500 and you will have to leave the office to attend meetings, I will have to get approval from management above me." WestComm is an example of an organization with centralized authority.
In centralized authority, the decisions are made from the top level management or decisions are made from certain managers. Anyone can't make decisions by his or her own in this kind of management style. This system has many flaws as well. As we have seen here in this case, Typhanie is interested in going to chamber of commerce which definitely will be very good for the organisation but when she approached her manager Deondre, he said he even himself can't decide about it, he has to get the orders from his boss. Although the event can be good for the organisation but centralized decision making has made it almost impossible.
Answer:
The closing that best expresses a desire to satisfy the customer and signals confidence that the problem has been resolved is:
b. Thanks again for writing. Your satisfaction is our utmost goal. We hope that the new bag will help you get over your disappointment and the inconvenience of buying a defective product. As I said before, such flaws are extremely rare.
Explanation:
The closing of 'a' in this case sounds unbusinesslike, to say the least. It is very much unlike the closing of 'b' which is very apt. The customer should never be made to appear to be at fault for patronizing our products. The customer's satisfaction should be the utmost guide for maintaining correct customer services. Trying to attribute a product's fault to a customer is totally wrong and sounds unprofessional. Finally, option 'c' lacks basic customer service courtesy as it appears to be a command directed to the customer.
A. Government
because it sounds right and it make sense to your question.
