Because many other people spoke different languages then others which was hard.
It takes place in the cerebrum.
Answer:
Knowledge.
Explanation:
The knowledge gap is defined as the difference between the customer’s expectations of the service provided and the company’s provision of the service. This usually means that managers are not aware or have not interpreted in a correct way the customer’s expectations in relation to the company’s services or products.
In a customer-orientated business (such as hotels) it is important to have a clear understanding of the consumer’s need for service.
In this example, <u>Marcia was expecting her room to be ready when she got to the hotel, the pool to be heated and the singer to be able to sing among other things. However, what the hotel had to offer was a non-ready room, a 50 degrees swimming pool and an untuned singer.</u>
<u>Thus, the difference between the expectations of Marcia and the service provided was very big</u> and therefore, we are talking about a severe knowledge gap.
Four of the country's thirteen largest cities are located on its banks: Nizhny Novgorod, Samara, Kazan, and Volgograd. The Kama River, which flows west from the southern Urals to join the Volga in the Republic of Tatarstan, is a second key European water system whose banks are densely populated.
